• Full Time
  • Anywhere

Job title: Bookings Administrator

Location: Lilleshall National Sports & Conferencing Centre, Shropshire, TF10 9AT

Job type: Permanent, Full time

Working Hours: 39 per week, Monday to Friday to start off with then also weekends going forward, 5 out of 7 days.

Salary: £18,119.00 to £19,575.00 per annum

  

Here at Lilleshall our goal is to get more people, more active, more often. We provide affordable access to a wide range of sports and leisure facilities to support healthier and happier people across all segments of the local community. To deliver those services takes an enthusiastic and customer focused team – and right now we are looking to recruit for a Bookings Administrator to join the centre.

 

Lilleshall is one of Sport England`s National Sports Centres and is home to a number of National Governing Bodies of Sport. Lilleshall provides excellent facilities to Britain’s leading sports men and women.  We are also a Conferencing and Event Centre, boasting a large number of recently refurbished rooms and outdoor spaces for weddings, corporate events and team-building days.

 

As the Booking Administrator, the purpose of your role is to support an effective and efficient on-site bookings administration and co-ordination function. 

 

Working in a small team you will be a point of contact within the bookings team for other departments and be pro-active and attentive, at all times, delivering high standard of customer service, when liaising with suppliers or clients. You will deal with customers over the phone, online and face to face for all enquires in a professional manner. You will make bookings as required for community sports, onsite partners, NGB’s, Corporate customers and Casual bookings for both facilities and accommodation. Other parts of the day to day responsibilities include updating sales tracker, sending quotes, producing reports and reception cover when needed

 

 

About you

 

The successful candidate will be a passionate and enthusiastic individual who like the members of staff at Lilleshall, pride and strive to give the best service possible for those who visit the centre and go the extra mile for customers when required, as well as being confident using a computer and have basic finance skills.

 

To be considered for this role you will need to have previous admin and customer service experience.

  

If you feel like you meet the above criteria and want to cut your teeth in a challenging and varied role, please apply today.

 

Why Serco

 

Meaningful and vital work: The nature of our business means you will do interesting work that matters – delivering essential services that touch people’s lives.

 

A world of opportunity: Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You’ll be able to broaden your experience and apply your skills in new ways.

 

Great people: We are a motivated team who will encourage you and help you to succeed. You’ll have the resources you need to do your job in a diverse and supportive environment. 

 

What we offer

 

  • Free Gym membership
  • Staff meal, physio discounts
  • Up to 6% contributory pension scheme
  • Serco discounts which include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships.
  • Interesting, varied, and enjoyable work
  • A company that recognises your contribution

 

 

About Serco

 

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

 

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

 

Apply

 

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

 

We’re a Disability Confident employer and are committed to equal opportunities. If you have any additional queries, requirements or you need more time to apply, then please contact our recruitment team

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