The Council is recognised good employer, with a workforce who has a strong focus on the customer and a can-do approach. We are looking for people from all walks of life with varying experience so if you enjoy working as a team to deliver great services and have the skills and experience that we are looking for, we’d love you to get in touch.

We are seeking to recruit an enthusiastic, self-motivated, individual to join the financial services Helpdesk service within the Systems and Training team.

The role will involve:

  • A strong commitment to the highest levels of Customer Service and support; be this by telephone, email or face to face (via Microsoft Teams).
  • Support users across the organisation regarding use of the Council’s finance systems (Integra 2 and Q-tier).
  • Investigate requests for support and determine the appropriate action to take to resolve the query in a timely manner.
  • Process a wide range of interface files.
  • Assist with system testing during upgrades and other system changes.
  • The successful person will have:

  • Excellent communication and interpersonal skills.
  • Good knowledge and experience of using IT applications such as Microsoft Office.
  • Ability to manage one’s own workload within working practices.
  • Flexibility will be essential to meet changing needs and priorities.
  • We hope to arrange interviews during July so it would helpful if you ensure you provide availability details on your application form where indicated.

    Full-time employees work 37 hours for 52 weeks of the year and we offer a generous holiday entitlement. We are open to discussions about a wide range of flexible working opportunities, which benefit you and the Council.

    We are committed to fairness and social justice and welcome applications from everyone. We value our diverse workforce and aim to work together to make the most of our differences. Under the Disability Confident Scheme, disabled applicants, who meet the essential criteria of this job, are guaranteed an interview.

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