• Full Time
  • Anywhere

Service Delivery Coordinator – Cheshire

Permanent – Full Time

Salary £21,500 + Company Benefits

Here within our Asylum Accommodation and Support Contract an opportunity has arisen for an experienced Service Delivery Coordinator with strong interpersonal skills to work our AASC contract. AASC offers a range of improvements, with particular focus on assisting individuals through the asylum system.

This role is crucial to ensure service users’ needs are met within agreed timeframes in accordance with Serco’s contractual obligations to UK Visa’s & Immigration (UKV&I), in relation to accommodation (and transport) for service users. You will build effective relationships with key stakeholders, both internally and externally across the AASC contract to ensure excellent service delivery standards. You will be carrying out administrative duties to support the property directorate. There is a requirement to carry out all administrative activity to include Council Tax processing, Utility invoice processing, Rent payment processing.

This is a role which requires excellent organisational skills due to the variety of accountabilities which also include the following:

  • Deal with vendor queries daily and escalate to Service Delivery Manager where appropriate.
  • Work with the property teams, field staff and utility suppliers to ensure continuous supply of gas/electricity to each unit of accommodation.
  • Ensure accurate information relating to accommodation is uploaded, and continues to be stored, on the relevant IT systems.
  • Process monthly rent run for all properties across both regions.

In short you will be a key member of the Coordination team and as such you will have patience and understanding and will be self-motivated and able to use your own initiative prioritising and working to tight timescales.

What you’ll need to do the role

You will have the ability to successfully engage and create successful working relationships with both internal and external stakeholders. Be able to demonstrate effective time management skills and ability to manage and deliver a variety of priority tasks, prioritising own workload to meet specific timescales without prompt.

Lastly, due to the nature of the role Security clearance at Counter Terrorism Check level and Criminal Record Bureau checks are required (all offers of employment are subject to security clearance checks and approval by the Home Office).

Why Serco

Meaningful and vital work: Serco is focused on decency and respect in all aspects of care for residents, which is delivered at a critical time in their lives.

A world of opportunity: Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You’ll be able to broaden your experience and apply your skills in new ways.

Great people: As well as care for residents we also care for and support one another. We are a motivated team who will encourage you and help you to succeed.

What we offer

  • Pension – 6%
  • Bike4Work scheme
  • Employee Assistance Programme
  • A company passionate about diversity and inclusion
  • Serco Benefits package


About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.


By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 



Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 


At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident level 3 employer and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. 


At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team

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