If you’re interested in a career within the recruitment sector and are passionate about working as part of a team who cares about making a difference whilst providing exceptional services to clients and candidates, then join our Medacs Global Group family which contains brands such as Medacs Healthcare and Global Medics.
ABOUT THE ROLE
Medacs Global Group (MGG) is currently recruiting for a Workforce Solutions Operations Manager in Derby to have operational management of Onsite processes and assist in achieving all service level and financial objectives within the client contract. You will be leading, developing and inspiring your team to deliver outstanding customer service
Here’s some of the key responsibilities:
- Ensure that the on-site team is meeting and exceeding all contractual terms and Service Level Agreements and carrying out their day to day duties
- Support the contract quality as appropriate, managing service audits to ensure full client satisfaction and to promote and drive continuous improvement
- Devise and implement strategies to ensure constant development and improvement of the service
- To measure results against each strategy taking action as appropriate.
- To work with stakeholders to support with the transition of agency staff to bank workers.
- Providing reports
- Measuring results against plan and to ensure short and long term profitability is optimised whilst not compromising on delivery and service
- Assisting the Workforce Solutions Client Manager to develop and maintain close relationships with clients
- Encourage and develop the performance of the team by a variety of methods, including role modelling behaviours, mentoring, coaching, knowledge sharing and more formal training methods
- Develop the day-to-day operation through innovation and benchmarking and implementing a strategy to achieve continuous improvement of the service delivery to the clients
- Working on special projects related to the account
ABOUT YOU
You will have significant experience in leading, managing and developing multiple teams in a recruitment business ideally with the Healthcare sector.
WHY MGG
When joining MGG you will have access to a range of benefits that we have on offer:
- Flexible working with the option to work from home for part of the time
- 25 days annual leave plus bank holidays and your birthday off
- Paid volunteering day
- Company pension and life assurance
- Wellbeing support through an Employee Assistance Programme
- A voluntary mentoring programme
- Reward and recognition quarterly awards
- Excellent induction plus ongoing training and development
- Clear career paths
ABOUT US
We provide a range of services including staffing, managed services, staff bank, occupational health, workforce consulting, social care and homecare through our specialist brands; Medacs Healthcare, Global Medics and Litmus Workforce Solutions.
Medacs Global Group is a leading global healthcare workforce solutions provider. We provide a range of services including staffing, managed services, staff bank, occupational health, workforce consulting, social care and homecare through our specialist brands; Medacs Healthcare, Global Medics and Litmus Workforce Solutions.
Established in 1990, we have an enviable reputation for providing high quality locum, temporary and permanent doctors, nurses, allied health professionals, clinical assessor and care workers. We are the largest provider of locum doctors to the NHS and largest supplier of specialist healthcare managed services outside of the United States.
MGG have operations across the United Kingdom, Ireland, Middle East, India, Australia and New Zealand, the Medacs Global Group and as a member of Impellam Group, our teams are part of a global community of over 2,500 people.
The MGG family is welcoming, innovative and empowering. Some of our staff have been with MGG for over 20 years who have a wealth of knowledge and experience to share with those who are new to the healthcare recruitment sector. We believe that if we treat our own people well, our clients and candidates will receive the best possible service from our people.
We are proud to be a Disability Confident Employer. Therefore we strongly encourage applications from candidates with a disability and commit to interview these candidates if their application meets the minimum criteria for the role – just tell us when applying.
To ensure you have the best experience with us, please let us know if we can make any adjustments to our application or interview process and feel free to note in your application which pronouns you use.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age.
