Your duties will include, but not be limited to:

  • To provide telephone information and advice to individual disabled Londoners and organisations representing disabled Londoners on accessible transport options
  • To deliver individual accompanied journeys to disabled people wishing to become independent travellers
  • To liaise with local disability organisations and local authority staff to promote accessible transport options in London
  • To participate in the training of other organisations to set up and deliver their own travel mentoring services
  • Administrative and record keeping duties to support the above

Skills, Knowledge & Experience 

Skills

  • Good verbal and written communication skills including experience of delivering PowerPoint presentations (Essential)
  • Good administrative skills including the use of Excel, Word and Outlook (Essential)

Knowledge

  • Knowledge of the public transport system in London (Essential)
  • Knowledge of the social model of disability (Essential)
  • Knowledge of the barriers faced by disabled and older Londoners in using public transport services (Desirable)

Experience

  • Practical experience of working with disabled people, supporting them to achieve their goals (Essential)
  • Experience of working in a mentoring role (Desirable)
  • Experience of working as part of a team, showing commitment to team goals and objectives (Desirable)

Equality, diversity and inclusion

We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the Essential criteria. We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair.

Application Process 

  • Please apply using your CV and a one-page covering letter. Word format preferred and do not include any photographs or images
  • Think carefully about the skills, knowledge and experience in the advert and cover this in your CV and cover letter. Word format preferred and do not include any photographs or images