Main duties of the job

A good telephone manner is essential. The post holder will be required to demonstrate a professional and sensitive manner and maintain confidentiality at all times.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and Proud to Lead competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the Disability Confident Employer scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac 

Person specification

Qualifications and / or Knowledge

Essential criteria

  • Good standard of Education including English and Maths
  • RSA/OCR stage 2 or equivalent qualification/experience
  • ECDL/Clait Plus or IT qualification
  • NVQ Business Administration L3 or equivalent knowledge & experience, or willing to work towards
  • Evidence of Continuous Personal Development
  • Desirable criteria

  • NVQ Customer Service L3
  • Aptitude and Abilities

    Essential criteria

  • Competently communicated professinally and effectively with all levels of staff both verbally and in writing
  • Proficient in use of Microsoft Office applications
  • Ability to take and transcribe succinct minutes
  • Experienced in planning, organising and prioritising own workload
  • Flexible and adaptable to changing service demands
  • Excellent organisational skills
  • Ability to deal with sensitive information
  • Desirable criteria

  • Knowledge of NHS Organisations
  • Medical terminology
  • Experience

    Essential criteria

  • Knowledge of a range of administrative & clerical processes
  • Experience of working in a busy office environment
  • Desirable criteria

  • Experience of working within the NHS
  • Values

    Essential criteria

  • Team Player
  • Approachable / Friendly
  • Confident manner
  • Reliable
  • Develops own practice through reflection and learning
  • Empathetic
  • Other

    Essential criteria

  • Able to travel to meet the requirements of the post
  • To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa , unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK . If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.

    Employer certification / accreditation badges

    Applicant requirements

    Welsh language skills are desirable

    Welsh language skills are desirable

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