Area Operations Manager

West Midlands

Salary – £38,000

Contract type – Fixed Term (Maternity Cover – 9 months initially)

Working hours – Full Time

Closing Date – 30 September 2022

Interview Date – TBC

About us

In April 2021, GreenSquare and Accord Housing Association merged to create a bigger, better, organisation. GreenSquareAccord was created in order to deliver our purpose of Building Better Lives. Building Better Lives means that we exist to provide the affordable homes and care services that enable people to achieve their full potential, without having to worry about the quality, affordability and safety of their housing and care.

As a charitable housing provider, we provide over 25,000 homes to more than 54,000 people. We deliver over 3 million hours of care to individuals every year. We have a geographical reach from the north east, to the south west of England. And we employ around 4,000 people.

We are committed to providing great homes and care, in a great neighbourhood, with great service.

About the role

We are now recruiting for a full time fixed term Area Operations Manager.

The primary function of this role is to supervise and direct line of trades staff providing direct service delivery across the GreenSquareAccords operational area. This will include the induction, day to day line management, training, and deployment of trade`s staff to deliver the services required by residents.

You will assist with meeting our key performance indicators, and specifically that residents are satisfied with the service and quality of the works they receive.

Key to the success of the maintenance service is the ability to communicate to residents` proposals, listen to feedback and then deliver to the agreed targets particularly in terms of quality and time.

This is a key role with specific overall requirements to assist with the daily management of trades, health and safety requirements, quality of the works completed and the overall satisfaction of completed works from the customer.

About you

It is essential that you hold an NVQ Level 3 in a building related subject or have equivalent experience.

You will have experience of working in an asset management or maintenance field and experience of procurement best practice and of procuring contracts and managing external contractors and suppliers.

You will need to have the ability to accurately specify work activities and materials and organise and manage a large team of trade staff.

You must have exceptional organisational, time management and prioritisation skills with the ability to meet deadlines and to determine an appropriate course of action despite changing demands.

The ability to manage contractors in line with GreenSquareAccords procedures/best practice and effectively/efficiently manage supplier/third party contracts/working relationships is also essential for this role.


In support and recognition of our colleagues who will help us deliver our employer strategy, we offer a fantastic benefits package. This includes; annual holiday entitlement (plus statutory bank holidays); a defined contribution pension scheme; trust based flexible working and a Confidential Employee Assistance Programme (EAP).

All individuals who apply to work at GreenSquareAccord are considered on their merits in line with our Diversity and Inclusion strategy and policy.

GreenSquareAccord are a Disability Confident Employer therefore we actively encourage applications from individuals with disabilities and try to provide access, adjustments, equipment or other practical support where required. All applicants with a disability who meet the `essential eligibility criteria` for the role, as detailed in the job description, are guaranteed an interview.

If you need any assistance, adjustments or adaptations throughout our selection processes please let us know.

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