Role Responsibility:

Senior Business Support Officer 

£25,000.00 per annum

40 Hours per week (Monday to Friday)

 

G4S have an exciting and rewarding opportunity for a Senior Business Support Officer to join our Restart Team in Preston

 

Job Outline: You will be responsible for delivering a full administrative support service to the Restart contract, which will involve successful liaison with internal colleagues, stakeholders, supply chain and customers. You will be responsible for conducting the Warm Handover and will be the first interaction with the Participant.

The Ideal Candidate:

Whats involved:

  • You will be responsible for receiving incoming handover calls between local Job Centre Plus, and Participants in a professional and timely manner. 

  • You will create Participant records in the IT System and make key decisions and allocate workflow accordingly.  

  • You will process any change of circumstance notifications ensuring that all relevant parties are notified of any changes and that system records are maintained appropriately.  

  • You will be the first point of contact for Job Centre Plus and manage and/or escalate queries to Supplier Relationship Managers or Suppliers

  • You will provide an administrative support service to Restart 

  • You will manage multiple mailboxes and ensure any queries are routed appropriately and monitor their progress.

  • Demonstrating exceptional customer service 

  • Delivering Objectives

  • Supporting and Working with Others

 

Essential:

  • Previous contact centre experience. 

  • Exceptional verbal and written communication skills. 

  • Proven experience in delivering high level customer service. 

  • Strong computer literacy and administrative skills.

  • Attention to detail.

 

G4S are an equal opportunities employer and holders of the Disability Confident Employer status.

 

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