In this role, you will work independently to resolve hardware and software issues with devices whilst being fully supported with all relevant training and over the phone technical support as required. In order to complete your work, you will be provided with a company van, mobile, laptop and full training in order to work autonomously in the field. In this role, you will be required to work within a regional area. This will be centred around Leicester.
The main responsibilities of this role will be to maintain and repair technical hardware issues within customer estates i.e., ATM machines, self-service kiosks and lockers to name a few, as well as diagnose system problems and repair them whilst keeping in line with service level agreements. You will need to provide excellent customer service and always remain professional when dealing with clients, ensuring you communicate accurately between all departments to provide smooth resolutions for our customers.
You will attend training classes to ensure you are capable and confident at fulfilling service levels and you will need to be comfortable working both independently and within a team.
For this role we do require previous experience working on ATMs, vending machines, or other such hardware, and experience in working with Windows based software. You will have come from a customer facing role and must hold a full and valid Driving licence
Cennox offer a competitive salary as well as opportunities to earn overtime. As a guide, this can average an additional £5k per year. Other benefits include 22 days holiday (including Bank Holidays), access to pension scheme, 2x life assurance, healthcare plan, financial reward for refer a friend scheme and more.
- Are you happy to be ‘on the road’ and travel to customer sites daily?
- UK Driving licence and RTW in the UK (required)
Please apply or contact Kelly in our Recruitment team for more information.
Please be aware all successful candidates for this position will be required to undergo a pre-employment screening process, inclusive but not limited to: financial, criminal record and references.
Within Cennox, we don’t just accept differences – we celebrate them, we support them, and we thrive on them for the benefit of our staff, our products, our customers, and our community. Cennox are proud to encourage suitably skilled and qualified applications from all walks of life, regardless of your personal characteristics.
As a Level 1 Disability Confident employer, we are proud to welcome applicants with disabilities, and providing you meet the minimum job requirements, we will ensure you are offered an interview and the opportunity to suggest adjustments to help you perform at your best.
Thank you for your interest in our open vacancy at Cennox. Your application has been received and we will be reviewing CV’s shortly.
Due to the high volume of responses, if you do not hear from us within 14 days, please assume your application at has not been successful at this time but we wish you well in your search for employment.
In the meantime, should anything change with your job search, do let me know.
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