Main duties of the job

Working in a highly pressurised booking centre, within a busy call centre environment, to provide an accurate and prompt administrative function to facilitate the delivery of a professional, efficient and effective centralised booking service, for a variety of outpatient clinics.

Using own initiative in sometimes complex situations to ensure that patients are booked in line with Local and National Access Targets.

Work as part of a multi-disciplinary team, supporting other team members to deliver the Access targets and patient focused booking service. To be part of a cohesive and integrated admin function to the service.

Duties/ responsibilities:

Provide first point of access administration for all referrals in the Booking Centre. 

Act as first of contact for all enquiries and referrals into the Trust.

Use of local patient administration systems to manage all referrals, waiting lists and appointments for all patients in a timely manner.

Welsh Language Skills need to be learned on appointment. Welsh and / or English speakers are welcome to apply.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and Proud to Lead competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the Disability Confident Employer scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac

Person specification

Qualifications

Essential criteria

  • GCSE, NVQ3 or Equivalent, IT Qualification, Evidence of Development
  • Desirable criteria

  • IT or ECDL, Mandatory Training, Medical Terminology
  • Experience

    Essential criteria

  • Hospital/GP Practice, Call Centre, dealing with general public, work as Team
  • Desirable criteria

  • Working with Consultant/Clinical Staff, Waiting List Management
  • Skills

    Essential criteria

  • Interpersonal skills, Ability to prioritise own workload, Ability to work under pressure
  • Desirable criteria

  • Microsoft Office, Myrddin/PAS, Caldicott Principals
  • Knowledge

    Essential criteria

  • Knowledge of government targets, Knowledge of Myrddin/PAS/Excel, Knowledge of Data Protection Act
  • Desirable criteria

  • Basic Medical Terminology knowledge
  • Personal Qualities

    Essential criteria

  • Use of initiative, Confident when dealing with a range of people, positive attitude, Ability to work to tight deadlines, Demonstrate an understanding of equality and diversity
  • Desirable criteria

  • Evidence of professional development
  • Other Requirements

    Essential criteria

  • Potential to work between the hours of 8am and 6pm
  • To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa , unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK . If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.

    Employer certification / accreditation badges

    Applicant requirements

    Welsh language skills need to be learnt when appointed to the post

    Welsh language skills need to be learnt when appointed to the post

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