Main duties of the job

To provide an accurate and prompt administrative function to facilitate the delivery of an efficient and effective appointment booking service.

To be part of a cohesive and integrated admin function to the service. Provide first point of access administration for all referrals into the Childrens Booking Centre. Act as first point of contact for all enquiries and referrals into the service.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and Proud to Lead competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the Disability Confident Employer scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac

Person specification


Essential criteria

  • GCSE standard in English and Maths
  • Evidence of continuous/ ongoing learning
  • Desirable criteria

  • Formal Secretarial Qualification
  • ECDL qualified
  • Experience

    Essential criteria

  • Previous experience in booking, secretarial or reception role
  • Waiting List experience
  • Desirable criteria

  • Previous NHS experience
  • SKILLS and KNOWLEDGE including those physical skills necessary for the post.

    Essential criteria

  • Excellent working knowledge of Patient Administration Systems
  • Able to use Word/Excel/ SharePoint/Email/Outlook
  • Able to manage paper/ electronic diaries effectively
  • Good clerical and prioritising skills
  • Good organisational skills
  • Ability to meet deadlines
  • Desirable criteria

  • Knowledge of WPAS, Previous customer service contact
  • Experience in all office procedures within an NHS environment
  • Welsh speaker Level 3-5
  • PERSONAL QUALITIES (Demonstrable)

    Essential criteria

  • Able to work on own initiative, whilst understanding the need to seek advice from seniors when necessary
  • Able to work as part of a team
  • Able to work in a busy environment
  • Positive and enthusiastic attitude
  • Able to cope under pressure
  • Ability to communicate with a multi-disciplinary team include staff, visitors and patients
  • Desirable criteria

  • Flexible to work across bases
  • To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa , unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK . If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.

    Employer certification / accreditation badges

    Applicant requirements

    Welsh language skills are desirable

    Welsh language skills are desirable

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