Main duties of the job

A brief outline of the key areas of work currently underway include:

  • Oversight and management of the Quality Assurance Visiting Programme (QAVP), ensuring that all business cycle functions, including clinical governance, are in place and adhered to.
  • Coordinating the Welcome to my World exchange programme for GPs and Consultants across Conwy and Denbighshire.
  • Working on the Access to Clinical Records project and Task and Finish Group.
  • Leading on the coordination and management of the Mortality Group across the IHC
  • Contributing to the planning, performance and accountability agendas for the IHC
  • Expressions of interest should be submitted with your CV directly to Emma Lea before the closing date.

    Working for our organisation

    If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and Proud to Lead competence framework.

    Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the Disability Confident Employer scheme.

    Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

    Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English. 

    Detailed job description and main responsibilities

    You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac

    Person specification

    Qualifications / Knowledge

    Essential criteria

  • Management or professional qualification at postgraduate level or demonstrated equivalent knowledge and experience
  • Evidence of continuing personal and professional development
  • ILM management level 4 or equivalent qualification / level of work experience and knowledge. Commitment to achieve within 2 years if not held
  • Prince 2 practitioner, similar qualification, or equivalent level work experience and knowledge. Willingness to achieve in 2 years if not held.
  • Thorough knowledge of the NHS and the issues facing it
  • In-depth knowledge across a wide range of Health Board services, systems and procedures
  • Desirable criteria

  • Knowledge of information systems
  • Experience

    Essential criteria

  • Significant experience working within NHS setting.
  • Experience of managing successful change across professional boundaries, building and maintain relationships.
  • Able to provide examples of real progress against key objectives in the development and delivery of services within the Acute/Community sector Multi-agency working at strategic level
  • Understanding and experience of modernisation agenda, lean thinking, PDSA, PMOs
  • Desirable criteria

  • Proven ability to successfully manage complex/ significant projects.
  • Values

    Essential criteria

  • Committed to a culture of continuous improvement and development underpinned by open communications and team working.
  • High workload capacity and perseverance combined with ability to manage a wide variety of unrelated projects and issues on a daily basis
  • Ability to deliver within set deadlines
  • Good team skills
  • Energy, enthusiasm and ambition
  • Openness and integrity
  • Ability to deal with stressful situations
  • Completely self-motivated
  • Other

    Essential criteria

  • Ability to balance the needs of the job with non working activities
  • Travel to different locations in a timely manner
  • Desirable criteria

  • Ability to speak Welsh
  • Aptitude and Abilities

    Essential criteria

  • Ability to communicate effectively at all levels of the organisation and at Director level with external organisations
  • Sound financial management
  • Ability to analyse, interpret and convey highly complex information tailored to its audience.
  • Ability to develop constructive and positive contacts with partner agencies at Director Level
  • Negotiation and facilitation skills
  • IT literate covering multiple software packages Office 365 package, Teams (email, word processing, spreadsheets, database, presentation and clinical information systems.)
  • Ability to deliver performance requirements of self and others within tight deadlines
  • Excellent interpersonal skills.
  • Work autonomously with no supervision
  • Able to conceive, develop and implement policy at departmental and organisational level.
  • Able to develop, lead and support teams at a senior level.
  • Desirable criteria

  • Political awareness
  • To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa , unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK . If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.

    Employer certification / accreditation badges

    Applicant requirements

    Welsh language skills are desirable

    Welsh language skills are desirable

    Apply For This Job

    You can apply for this Business Support Manager – INTERNAL job in Llandudno, Wales, UK externally via the button below.

    Apply for this job externally