Main duties of the job

The post holder will act as the first point of contact within the Vaccination Centre. They will provide Information, Advice and Assistance to all stakeholders, arranging and administering vaccination appointments for the Health Community, offering comprehensive admin support and actively promoting and maximising communication between all stakeholders, the nursing and medical teams, citizens and relatives.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and Proud to Lead competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the Disability Confident Employer scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac

Person specification


Essential criteria

  • Able to demonstrate English language and Mathematics to GCSE or equivalent level (grade A-C)
  • OCR/RSA Word Processing level 1 or equivalent
  • NVQ II Admin/Customer care or equivalent
  • Desirable criteria

  • NVQ III Admin/customer care.
  • NVQ III mewn maes yn ymwneud ag Iechyd a Gofal Cymdeithasol
  • Experience

    Essential criteria

  • Experience of a busy working environment with varied workload and priorities
  • Desirable criteria

  • Working in a hospital environment
  • Aptitude and Abilities

    Essential criteria

  • Excellent computer literacy and keyboard skills.
  • Able to contribute constructively to a team working environment
  • Ability to use own initiative whilst understanding the need to seek advice from senior staff where necessary
  • Clear legible handwriting
  • Able to record information accurately.
  • Able to communicate information clearly and sensitively in person and over the telephone
  • Desirable criteria

  • Working knowledge of Microsoft Office packages
  • Values

    Essential criteria

  • Knowledge of patient confidentiality
  • Desirable criteria

  • Meets all desirable criteria as per attached job description/person specification
  • To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa , unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK . If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.

    Employer certification / accreditation badges

    Applicant requirements

    Welsh language skills are desirable

    Welsh language skills are desirable

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