Main duties of the job

The Assistant Hotel Services Manager for Portering Services will be responsible for approximately 100 members of staff, making best use of the resources available to ensure that the services provided are of the highest possible quality. Effective communication with service users and assigned staff will be of paramount importance to ensure service satisfaction and good working relationships.

The role will involve working closely with the Portering Supervisors and Hotel Services Manager to make sure that service provision is satisfactory in accordance with our set operational protocols with a focus on continued development and improvement.

The post will be based at Glan Clwyd Hospital, and the Assistant Manager will need to be able to travel to Community Hospitals and Clinics. A shared pool car will be available for this purpose.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Please note that we will only accept applications from staff currently employed by Betsi Cadwaladr University Health Board

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and Proud to Lead competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the Disability Confident Employer scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Previous experience of working in a supervisory or managerial capacity or as an operational manager with public service will be beneficial to this role

The Health Board offers excellent working conditions including a generous entitlement of paid holiday, enhanced pay for weekend working and an opportunity to join the Superannuation Pension Scheme.

If this all sounds like you and you have the drive and enthusiasm to make a difference with a key sense of customer care and focus to deliver, we want to hear from you today. Please click to apply, indicating in the Supporting Information the transferrable skills you have which you feel would be beneficial to this role.

If you would like more information, would like to visit the department please call Phillip Molyneaux Hotel Services Manager on 01745 448788 x7343

Person specification


Essential criteria

  • Educated to degree level or equivalent or working towards
  • Experience

    Essential criteria

  • Supervisory or Management Experience
  • Skills

    Essential criteria

  • Excellent Interpersonal Skills
  • Ability to inspire and motivate others
  • Willing to work flexibly
  • Ability to deliver training and undertake personal development reviews
  • Knowledge

    Essential criteria

  • Computer literate
  • Understanding of Health and Safety, employment and waste management legislation
  • Other

    Essential criteria

  • Proven track record of working in a high-pressure environment
  • To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa , unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK . If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.

    Employer certification / accreditation badges

    Applicant requirements

    Welsh language skills are not necessary

    Welsh language skills are not necessary