• Support a national service and make a tangible difference through your work
  • Flexible hybrid working environment
  • About Our Client

    The Parliamentary and Health Service Ombudsman (PHSO) is an independent national service. They make fair and final decisions on complaints about the NHS in England, UK Government departments and some other public organisations. PHSO are at the forefront of stamping out social injustice and changing lives for the better. Their investigations lead to widespread improvements in public services and give people a voice when they feel they have not been treated fairly. PHSO’s work is driven by its values of independence, fairness, excellence and transparency. Currently going through an exciting period of growth, the organisation is looking to create an even more vibrant working environment and welcomes applications from candidates with a diverse background.

    Job Description

  • To provide administrative support for the core functions of the Payroll and Pensions Dept.
  • To carry out necessary payroll calculations including tax, NI, pension, SSP, SMP etc.
  • To complete appropriate payroll processes, including auto-enrolment, and court orders.
  • To complete payroll audit processes, including monthly payroll audit and payslip check.
  • To issue relevant communications to all staff on any pay and pension related recently promulgated.
  • To respond to any internal Payroll or Pension queries.
  • To respond to straightforward Payroll and Pension requests as allocated.
  • Produce reports as and when required to support the L&D, Recruitment, and HR function.
  • To develop a sound working knowledge of the HR system, including the production of non-complex reports and system administration.
  • To manage the Payroll inboxes ensuring all items are directed to the appropriate destinations or responded to appropriately.
  • To update and maintain the accuracy of Payroll and Pension systems and records within the wider Payroll and Pensions dept.
  • To provide appropriate Support across all areas of the Payroll function, as and when required, to maintain service levels.
  • To ensure the appropriate management and upkeep of the team’s records and archive.
  • To undertake training and personal development to build knowledge of Payroll and Pensions.
  • The Successful Applicant

  • Experience of working in a Payroll/Pensions Department and handling confidential information.
  • Experience of dealing with a wide range of senior managers and employees.
  • Worked in an environment that requires continuous high attention to detail.
  • CIPP qualified or part-qualified, and working towards or similar experience; or experience of working within a Payroll / Pensions environment.
  • Strong IT skills across the Microsoft Office suite of applications.
  • Excellent organisational skills.
  • Ability to work under pressure.
  • Good communication and interpersonal skills with the ability to explain systems and processes with clarity to managers and staff.
  • The ability to maintain confidentiality and high levels of integrity.
  • The ability to respond flexibly, and adapt to the changing requirements of a fast-paced environment.
  • What’s on Offer

  • Salary £25,437 FTE (£15, pro rata)
  • Hours per week.
  • Civil Service Pension scheme (minimum employer’s contribution)
  • Generous basic holiday entitlement. We also offer an additional extra-statutory holiday on top of the normal public and bank holidays.
  • Flexible working.
  • 24/7 Employee Assistance Programme including free counselling, bereavement support and health advice.
  • Premium access to Headspace mindfulness and well-being app.
  • PHSO is committed to Equality, Diversity and Inclusion (EDI), and welcomes applications from individuals from diverse backgrounds. They are also a Disability Confident organisation.

    Should you wish to access the Disability Confident Scheme (DCS) or require any reasonable adjustments through the process please contact the lead recruiter to discuss your needs before the advert closes.

    To apply, please submit an up-to-date CV detailing your experience that best fits the essential criteria outlined above.

    PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

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