Here at Cennox we applaud success and welcome the opportunity to help people grow. We encourage you to be the best you can be whilst supporting and training you to ensure job satisfaction.
You will be part of a new team of customer service agents receiving and responding to our clients within the banking industry. As part of the Service Desk team, you will be responsible for logging and monitoring incidents raised by customers over the phone, system-to-system, or by email. You will also manage the life cycle of the call, resolving technical issues or escalating to the appropriate team to ensure service level agreements (SLA’s) and key performance indicators (KPI’s) are met.
Your responsibilities will include monitoring customer’s accounts to proactively managing incidents, receive high volumes of in-bound telephone calls within required SLA’s, whilst providing a professional and friendly service and logging calls on in house software. Training will be provided, and resources are available to assist with customer queries but you will need to have IT and technical knowledge, ideally within the ATM industry to apply and you must have excellent customer service experience and have worked in a call centre or service environment previously.
Our focus is on quality and attention to detail so you will be asked to demonstrate previous experience and be available to attend one of our recruitment open days in September for interview. We are looking for candidates who have worked in a busy call centre or similar environment and can show their skills at task management and delivering customer excellence. Ideally a good understanding of UK geography and locations would be useful and knowledge of scheduling tool-sets would be advantageous. Reporting to the Service Desk Manager, this role requires people to work Monday to Friday 8-5 or 9-6.
For more information, or to see a full job description, please contact the Recruitment team today.
A face to face interview will be required and you must be able to commute to LS12 for this role. If you are unable to work in this location, or are not available Monday to Friday, this position will not suit you. Due to the volume of applicants, if you have not heard from us within a week of your application, please assume you have not been successful.
As a valued member of the Cennox family, you will receive:
- Competitive Salary
- In house training and development opportunities
- 9% pension scheme (combined contributions)
- 2 x salary Life Assurance
- £250 Refer a Friend scheme
- Optional Healthcare plan including retail discounts
- Employee Assistance Programme and much more!
- Social events
Please be aware all successful candidates for this position will be required to undergo a pre-employment screening process, inclusive but not limited to: financial, criminal record and references.
Within Cennox, we don’t just accept differences – we celebrate them, we support them, and we thrive on them for the benefit of our staff, our products, our customers, and our community. Cennox are proud to encourage suitably skilled and qualified applications from all walks of life, regardless of your personal characteristics.
As a Level 1 Disability Confident employer, we are proud to welcome applicants with disabilities, and providing you meet the minimum job requirements, we will ensure you are offered an interview and the opportunity to suggest adjustments to help you perform at your best.
Cennox Ltd is acting as an Employment Business in relation to this vacancy.
