Job overview

Are you an experienced operational manager, passionate about delivering high quality and efficient adult community services?

Do you want to work as part of an ambitious team focused on excellent patient care? If so, we have an exciting opportunity for a General Manager to lead the delivery and continuous development of our Community Specialist Services across Brighton and Hove and High Weald, Lewes and Havens.

Main duties of the job

The General Manager is a key member of the area management team , reporting to the Deputy Area Director, with overall responsibility for the delivery of effective, facilitative business and operational leadership across the area. The post holder will work closely with the Area Nurse , Clinical Service Manager and specialist teams and would be responsible for the delivery of all performance metrics and KPIs (quality, operational and financial) targets within their services, proactively identifying exceptions and developing remedial plans with service leaders and clinicians. The post holder will also be involved in business case development, report writing and data analysis.

The General Manager has a visible leadership role across their services and will need to adopt a compassionate leadership style to enable staff to deliver the right care with the right skills. You will be required to work across multiple sites and must be able to drive with access to a car for business purposes.

Working for our organisation

– Positive 2020 NHS Staff Survey results
– The Care Quality Commission (CQC) rates our quality of services as good
with outstanding features
– Stunning locations in Sussex, surrounded by the South Downs and the coast
– A great working environment in the community, in patients’ homes and our community hospitals
– Excellent training and development opportunities
– Real Living Wage Employer with great rates of pay
– Flexible working options, including job sharing, annualised hours, career
breaks, parental leave and adoption leave
– Supportive team environments
– Cost-effective and convenient workplace nurseries
– Thriving BAME, Disability, LGBT+ and Religion and Belief staff networks
– Disability Confident Employer, committed to creating inclusive workplaces

Detailed job description and main responsibilities
The General Manager is a key member of the area management team with
overall responsibility for the delivery of effective, facilitative business and
operational leadership across a defined set of services.

The General Manager is responsible for the delivery of all performance metrics and KPIs (Quality, Operational and Financial) targets within their services, proactively identifying exceptions and developing remedial plans with service leaders and clinicians. This also includes analysing data and completing trust and external reports / business cases.

The General Manager is expected to exhibit behaviours which reflect the
Trust’s values, and to support the development of a positive Trust culture.

Please job description and person spec attached for more details.

Person specification

Qualifications and/or Professi
Essential criteria

  • Master’s Degree in Management or equivalent level of knowledge acquired through experience.
  • Bachelor’s degree in a health, social care or related area of study or relevant experience.
  • Evidence of continuous professional development.
  • Experience
    Essential criteria

  • Substantial experience in a leadership role including contributing to operational management of services.
  • Experience of monitoring, analysing and assessing clinical operational performance across multiple services
  • Experience of managing performance across multiple services, including the drafting, implementation and monitoring of remedial action plans.
  • Experience of managing budgets across multiple services and working in liaison with management accountants to establish underlying causes of budget variation.
  • Knowledge, Skills & Personal A
    Essential criteria

  • Knowledge of NHS Human Resource Policies and Procedures.
  • Knowledge of clinical and operational governance and its application to the services.
  • Advanced knowledge of clinical operational processes, including budget management, target setting, and action planning and performance management.
  • Knowledge NHS targets and regulatory requirements.
  • This post may close earlier than the published closing date if sufficient applications are received.

    Correspondence relating to this vacancy will be conducted electronically. If you have not heard from us within two weeks please assume that your application has been unsuccessful on this occasion. Please ensure that you check your emails, including your junk folder, on a regular basis. References will be requested electronically as well; please ensure you provide correct contact details for referees.

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