Henderson Scott

Job Title: Lead Service Architect

Are you a Service Architect who is able to demonstrate knowledge and experience (typically 5 years or more, service architecture / management experience), in the following areas:-

  • Responsibility of the service design for low, medium or high value / complexity deliveries into live service:-
  • Understand the customer’s user base and IT operational structure.
  • Good understanding of our company services, solutions and strategic roadmap.
  • Development of detailed end-to-end service designs:-
  • Develop and contribute towards the contractual obligations (SLAs and KPIs) and additionally any underpinning contracts.
  • Impact Assessment (IA) of current operating and governance models against scope of work.
  • Identification of transition operating model where required.
  • Design of future operating and governance models.
  • Define, agree and implement pricing for service catalogue.
  • Identify test requirements to feed into overall test plan.
  • Identify and develop on-going support requirements.
  • Development and progression of the operational support requirements and service acceptance criteria.
  • Responsible for the revision of the run cost elements of the cost model where required.
  • Identification and management of service management RAID items including exclusions, constraints and single points of failures (SPOFs).
  • Identification and input into general RAID items including exclusions, constraints and single points of failures (SPOFs).
  • Definition of early life support requirements.
  • Specification and delivery of SA artefacts.
  • Process and service tooling design and integration requirements:-
  • IA of existing processes against client’s process requirements.
  • Creation of processes and associated artefacts.
  • Writing service documentation as required by the delivery teams for use by operations.
  • Able to facilitate service readiness activities, to ensure a smooth transition.
  • Responsibility and oversight of staff implementing service related artefacts.
  • Work in conjunction with the overall solution owner; ability to influence the overall solution design that ensures service stability and efficiency.
  • Can you demonstrate:-

  • Detailed knowledge of service management concepts and techniques.
  • A strong operational understanding of service supply chains.
  • Experience of service operating model design for major IT systems.
  • The ability to write coherent, concise, and readable technical service documentation.
  • Experience of working to tight timescales within a high energy team environment.
  • Ability to lead both virtual and co-located teams.
  • Ability to influence senior stakeholders both internally and externally with varying objectives.
  • Do you want to be proud to work for a company that respects its people and is at the forefront of technology? We are looking to grow our team with committed people to design quality Services for our customers across the region. Service Management qualifications would be expected e.g. ITIL, ISO20000 and IT4IT.

    Set the Scene

    We are looking for an innovative Service Architect with significant service architecture experience and the ability to identify, justify and document appropriate end-to-end service designs required by customers. The successful applicant will become the service SME within a project delivery team, responsible for all service management elements including the transition of the design into live service. This is a dynamic role that plays an integral part in demonstrating our ability to deliver quality services in line with contractual commitments.

    Core Skills

  • Client-facing skills at senior-level discussion, with the ability to communicate ideas and thoughts to senior executives.
  • Negotiating, bringing consensus, with substantial experience of running workshops.
  • Commercially astute – working knowledge of the contractual obligations and associated constraints.
  • Self-motivating and objective setting.
  • Leadership skills for team co-ordination and motivation.
  • Excellent presentation skills both verbal and written.
  • Achieve together

    We are a Japanese company with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity and inclusion. We constantly push ourselves to do more and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full self to work. We call this Be Completely You.

    We are inclusive. As a responsible business, it is important to us that we reflect the diversity of our society and customers. Not only are we a Disability Confident company, a Times Top 50 employer for Women and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBT+.

    We are people centric. This means we care about our people (and their families) and appreciate that everyone has a life outside of work. By supporting our people to Work Your Way, we empower them to achieve a flexible and respectful approach to work which suits them and our customers best – this could be working hours, location, or a flexible approach to their working day.

    We have been recognized as a Disability Confident Leader by the Department of Work and Pensions. This is in recognition of our commitment to recruiting, retaining and employing people with disabilities. As a Disability Confident Leader, we offer a guaranteed interview to all candidates with disabilities who meet the essential criteria for a role and are experienced at making reasonable adjustments to the recruitment process. Please let me know if you would like further information.