Regarding job description, see below.
Key aspects include;
technical – 2nd Line, deskside support
Communication – communicate effectively with colleagues (eg remote teams) as well as end users
Customer focus – manage end user expectations
The resource requirement shall be defined as Mid-Level Engineer who will provide User support to customer Users.
Communication Skills (Fluent in local language): Strong
Knowledge of English Language: capable of delivering required services
Google Workspace: Strong working knowledge (if not strong, then it can be learned on the job also)
MS Windows Operating System: Strong working knowledge
MS Office and basic business applications: strong working knowledge
Customer Support Skills: good
Desk side support services activities:
Provide Install Move Add Change (IMAC) and Break/Fix activities as required.
Responding to and closing both incident and Service requests within SLA.
Update Incident or Request status via interface on engineer’s handheld device or laptop or another ticketing tool.
Performs data collection/preservation activities as they relate to migrations and/or eDiscovery.
Stage Build and Image systems with customer Standard Client image.
Provide support for the Manufacturing facilities’ handhelds, laptops and scanner devices.
Upon initial deployment/installation, instruct users on the basic use of the Product and Licensed Programs.
Hands and Eyes Support including but not limited to telephony, network and server support under direction of customer team(s) or service desk
Intelligent Resource is committed to barrier-free and inclusive recruitment. We are a Disability Confident recruiter, and a RIDI and Business Disability Forum partner organisation.
Should you choose to contact Intelligent Resource regarding this role or apply for it, all personal data you submit to us will be processed in accordance with our Privacy Notice which you can find on our website.