Regarding job description, see below.

Key aspects include;

  • technical – 2nd Line, deskside support
  • Communication – communicate effectively with colleagues (eg remote teams) as well as end users
  • Customer focus – manage end user expectations
  • Skills

  • The resource requirement shall be defined as Mid-Level Engineer who will provide User support to customer Users.
  • Communication Skills (Fluent in local language): Strong
  • Knowledge of English Language: capable of delivering required services
  • Google Workspace: Strong working knowledge (if not strong, then it can be learned on the job also)
  • MS Windows Operating System: Strong working knowledge
  • MS Office and basic business applications: strong working knowledge
  • Customer Support Skills: good
  • Desk side support services activities:
  • Activities:

  • Provide Install Move Add Change (IMAC) and Break/Fix activities as required.
  • Responding to and closing both incident and Service requests within SLA.
  • Update Incident or Request status via interface on engineer’s handheld device or laptop or another ticketing tool.
  • Performs data collection/preservation activities as they relate to migrations and/or eDiscovery.
  • Stage Build and Image systems with customer Standard Client image.
  • Provide support for the Manufacturing facilities’ handhelds, laptops and scanner devices.
  • Upon initial deployment/installation, instruct users on the basic use of the Product and Licensed Programs.
  • Hands and Eyes Support including but not limited to telephony, network and server support under direction of customer team(s) or service desk
  • Intelligent Resource is committed to barrier-free and inclusive recruitment. We are a Disability Confident recruiter, and a RIDI and Business Disability Forum partner organisation.

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