Job Title – Visiting Manager

Salary – pa

Contact – Permanent

Hours – Full time hours per week

We have a new exciting opportunity to join our Television Licencing Field team as a Visiting Manager.

As a TVL Field Visiting Manager you will manage a team of Field Sales Representatives, who’s roles are to visit customers currently without a TV licence at addresses throughout the Middlesbrough postcode areas.

The successful candidate will be rewarded with basic salary plus a company car.

Working Hours: You will be working a week on a Flexible Shift Pattern to cover Operational working hours between 9am and 9pm, with some weekends required.

Location: You will be home-based and spend your shift managing visiting officers across the Middlesbrough region.

What you’ll do:

  • Leading a team of multi skilled officers in delivering performance targets
  • Motivating, coaching and developing the team
  • Maintaining an effective deterrent against evasion of the TV licence
  • Manager performance to ensure targets are met
  • What we’re looking for:

  • Full driving licence
  • Self motivated and desire to help colleagues improve their performance and hit targets
  • Good communication skills and the ability to remain calm and professional at all times
  • Strong leadership skills in order to optimise performance
  • Previous experience in team management, preferably in a remote field based role
  • About Capita Experience

    This division combines expertise from our former divisions – including Customer Management, People Solutions, Software, Consulting and Scaling Partner – into one new division. Our focus is on serving a blue-chip client base in the UK and across Europe, with the aim of growing within these markets and expanding to new markets. Our primary focus is helping clients digitise their interactions with customers, members, and other stakeholders, and move towards an integrated data-driven, insight-led and personalised customer experience. This is a fantastic opportunity for Capita given our long-standing client relationships and deep CX expertise across multiple locations. Currently Capita holds market-leading positions in the UK and Ireland, with solid footholds in Germany and Switzerland. Our ambition is to expand globally and be recognised as a provider of best-in-class digitally led CX services.

    What’s in it for you?

    An opportunity to develop new skills and confidence in a role that keeps you active, supported by a network of colleagues working to keep the community connected to their favourite live programmes.

  • 23 days’ holiday (rising to 28) with the opportunity to buy extra leave.
  • Company car
  • The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
  • Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental plenty more.
  • As part of our safeguarding commitment, we’ll provide a range of safe working measures including the provision of body worn video cameras for all colleagues.
  • Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel, and technology.
  • Access to up to £500 of your salary before payday each month, as well as budgeting and savings features to support your financial wellbeing.
  • Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.
  • What we hope you’ll do next:

    Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

    We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email Iqbal at or call 07784 237318 and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

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