Job Introduction

We are looking for an organised, motivated individual to work in the busy Payments Team to help deliver a consistent and reliable landlord payments and billing service to the temporary accommodation teams. As Landlord Payments and Billing Officer you will be responsible for paying our landlords their monthly rent and billing local authorities for rent and other charges/fees.

Main Responsibility

You will work under the direction of the Payment and Performance Manager to:

  • Process new & renewal lease payments.
  • Processing hand back payments & changes relating to landlords & agents.
  • Processing change of details and ownerships of existing landlords & agents.
  • Invoice Local Authorities for income of leasing agreements.
  • Apply for relevant rent start & rent stops on accounts.
  • For a more thorough overview of all the responsibilities within this role, please refer to the attached job description

The Ideal Candidate

The ideal candidate will have an eye for detail and will need to demonstrate their ability to manage relationships with a diverse customer base including landlords and Local Authorities.

You will also have some experience of collating information and carrying out analysis of data to produce clear and useful information in a report format.

Excellent PC skills including Microsoft Office packages Word and Excel are required as are accurate data entry skills. Use of Northgate & SUN Q&A is desirable.

Benefits

In return we offer:

  • Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
  • Generous pension scheme
  • Enhanced maternity, paternity and adoption pay – we offer enhanced maternity and adoption pay in addition to statutory entitlements (qualifying period may apply)
  • Employee assistance – free confidential advice and counselling services provided by independent specialist organisations
  • Health cash plan
  • Staff discounts – we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance and much more
  • Interest free loans: season ticket loan, tenancy deposit loan and training loan
  • Cycle to work scheme
  • Life Assurance x 4 annual salary

How to apply

  • Applications close at 23:59 on 30 September 2022

Please apply for this role with us online. If you are not able to apply online, please contact our HR team via jobs@nhg.org.uk to discuss your requirements.

About the Company

Notting Hill Genesis is now one of the largest housing associations in London and the south east. We own and manage more than 66,000 homes and employ around 2,000 staff. We provide homes across a range of tenures and are committed to continuing to deliver housing that is affordable to all. Our roots reach back to the 1960s when our legacy organisations were established by local people who shared a similar vision – to house west London’s working poor, providing them a home from which to build themselves and their families a secure future.

Our people

We value our people and both respect and celebrate their differences. We’re proud to say that our colleagues come from different backgrounds, with varied outlooks and are from all over the world. We encourage and are committed to diversity. We know that when people with varied experiences and unique points of view come together, it makes us a stronger organisation and more able to help the wide range of residents that we serve. We want all our colleagues to bring their full selves to work in a culture and environment based on respect and fairness, regardless of role, background or ability.

Our pledges

We are proud signatories of the G15 group’s diversity pledge to encourage more diversity in the boardroom and at senior level. The pledge on Black, Asian and minority ethnic diversity commits NHG to reflect the ethnic diversity of the communities we work in at all levels and particularly at senior managerial, leadership and board levels.

We have under-representation of Black, Asian and Minority Ethnic colleagues at this level and are keen to fill this gap. We welcome applications from everyone. For this role, we especially encourage Black, Asian and Minority Ethnic candidates to join us and be part of an inclusive culture that celebrates diversity, equality of opportunity and provides a place for you to grow your career.

We are also a Stonewall Diversity Champion, a Disability Confident employer and have signed up to Harry’s Pledge. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation.

To find out more about Diversity and inclusion at NHG, please visit our website.

Attached documents

  • Expectations
  • Landlord Payment and Billing Officer Role Profile

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