An exciting opportunity has become available within Entrust!

The Team Leader will manage the day-to-day operations of the Installations team to ensure that Installations are achieved to a high standard and that the customer’s expectations are met, as well as providing some onsite visits to customers to provide installations support. Good communication skills, self-motivation and a flexible approach to tasks are required along with the ability to work well under pressure.

The role is very hands on therefore, the Team Leader will be required to deal with escalations and being present on Client sites with the Cabling Installers in the following areas Staffordshire, Birmingham, and Worcestershire. Must have Full UK Driving License

The role requires being based at our Edric Place office in Stafford.

Interested? See below: What you’ll be doing:

  • Ensuring all mandatory training is completed by staff
  • Being an escalation point for their team and customers
  • Holding regular reviews with BSU to confirm scheduling of installations and parts
  • Supporting Installations Service Leader to manage team’s incident management queues to ensure open incidents are progressed
  • Conducting site specific risk assessments for non-generic tasks
  • Maintaining and using systems effectively to ensure effective service delivery
  • Maintaining up-to-date knowledge of appropriate Health and Safety standards/procedures

    • What we’re looking for:

  • Experience in diagnosing and resolving IT related incidents/faults on LAN, and Audio-Visual technology
  • Strong technical knowledge and ability to adapt to new technologies
  • Good communications written and verbal
  • Ability to work under pressure and take charge or control of situations
  • Team Leadership experience
  • Good knowledge of Microsoft Server operating systems
  • Able to work varying hours and travel to various locations
  • Full UK Driving License is essential

    • About Entrust

    Entrust is a joint venture company between Capita and Staffordshire County Council and has supported educational establishments across England to improve outcomes since 2013. ‘Excellence in education’ is the heart of our business. Our passion is inspiring futures and improving outcomes for children, young people, and adults. We work in partnership with schools, academy trusts and Local Authorities to provide specialist expertise, ensuring every child and young person.

  • receives a good education.
  • is in a safe and healthy environment.
  • and is given expert guidance to realise their full potential.

    • We also work with clients across a range of other sectors including central

    government, health, and the private sector. Our achievements are underpinned by our vision ‘to inspire futures’ by being Open , Ingenious , Collaborative and Effective . By building on our reputation for excellence and delivering what we promise, we want to help make every school in England a good school, ensuring every child and young person gets the education they deserve.

    What’s in it for you?

  • Salary £25,000
  • 23 days’ holiday (rising to 27) with the opportunity to buy extra leave
  • The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
  • Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two plenty more
  • Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel, and technology
  • Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

    • You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 55,000 experienced, innovative, and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

    What we hope you’ll do next:

    Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. If you have any questions, please reach out to Fayyaz Riaz at

    We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email Iqbal at or call 07784 237318 and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.