Supports technology operations. Capita Technology & Software Solutions are looking for a Windows Shift Engineer to join their growing team. This is a great opportunity to work within a large onshore & offshore team.

You’ll be working on a rota which will include days & nights with plenty of rest in-between as well as shift allowance included.

Mainly, you’ll be the point of contact when it comes to windows issues, as well as dealing with Cloud (Azure) and Virtualization (VMWare). Required for 24x7x365 Support of Onshore Managed IT infrastructure – This is a shift-based role.

What you will be doing:

Required for 24x7x365 Support of Onshore Managed IT infrastructure – This is a shift based role

  • Providing L1 systems support for servers running Windows 2008/2012/2016/2019
  • Carrying out regular Operation system changes
  • Experience in working on server management tools for activities like patching, event monitoring, backup etc.
  • Providing 1st line support for applications (web portals, IIS)
  • Reacting to client logged incidents and requests through Remedy
  • Experience with Windows in a 1st and 2nd line role support capacity
  • Experience with VMWare
  • Experience with 24×7 support
  • Ideally, experience with Azure and Unix
  • Create Templates / Clones, create / delete Snapshots
  • Monitoring of Datacenter which includes timely check and reviews, Alerts, system logs, Disk space etc. and troubleshoot issues
  • 3rd party vendor coordination for visit and troubleshooting
  • Assist team with daily Backup failures, System Recovery with Backups
  • Review Application logs
  • Exchange 2003/2010/2013/Office365 Management and troubleshooting, Knowledge on Archival Solutions

    • What we’re looking for:

  • Experience with Windows in a 1st and 2nd line role support capacity
  • Experience with VMWare
  • Experience with 24×7 support
  • Ideally, experience with Azure and Unix
  • Solid background in IT support
  • Eligibility for Security Clearance

    • About Capita Technology & Software Solutions (TSS):

    Capita Technology and Software Solutions (TSS) is a newly formed global shared service, responsible for delivering innovation and digital transformation for Capita’s businesses and clients. We work collaboratively with Capita’s divisions to shape the right digital technology solutions to help clients work differently, engage differently, sell differently and to be resilient to whatever next comes their way.

    We create innovative technology and software solutions for Capita’s clients and businesses while ensuring secure, resilient and predictable service delivery. TSS brings together 5000+ colleagues from across Capita into a single function to deliver world-class technology and software solutions for Capita’s businesses and clients.

    What’s in it for you?

  • A competitive basic salary
  • 23 days’ holiday (rising to 27) with the opportunity to buy extra leave.
  • The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
  • Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks and plenty more.
  • Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology.
  • Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.
  • You’ll get the chance to follow your chosen career path anywhere in Capita.

    • You’ll be joining a network of 55,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

    About Capita Technology and Software Solutions

    Capita Technology and Software Solutions (TSS) is a 5000 people strong global shared service, responsible for delivering innovation and digital transformation for Capita’s colleagues, businesses and clients. 

    We design, build and run the right technical competencies and partnerships to enable Capita to deliver seamless public and customer services – from working collaboratively with Capita’s businesses to shape the right technology and software solutions to take to market, to ensuring colleagues have access to resilient, predictable IT services and support, that enables them to work effectively and securely.

    TSS is right at the heart of Capita, as we work to create a technology-led organisation. You’ll be part of a Capita-wide network of 55,000 experienced, innovative and dedicated individuals across multiple disciplines, sectors and countries. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you .

    What we hope you’ll do next:

    Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

    We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email Iqbal at or call 07784 237318 and we’ll get back to you.  For more information about equal opportunities and process adjustments, please visit the Capita Careers website.