Support safer communities as a field monitoring officer:

Join us as a field monitoring officer and be part of a friendly, welcoming team, who’ll support you to learn and develop, as together you help to make our country a safer place. On a day-to-day basis, you’ll head off to visit subjects in their own homes to install, calibrate and decommission monitoring equipment. You’ll either work alone or alongside a monitoring support officer, to help the Ministry of Justice to track individuals in the local area and support them to complete their sentences outside of prison. The nature of what we do means that your shifts could fall on any day of the year including Christmas and Bank Holidays. You’ll be able to liaise with your manager to book your paid annual leave whenever is convenient for you in coordination with other team members.

Maybe you’ve previously worked as a postie, a broadband engineer, or a door-to-door salesperson. Or perhaps you’ve got experience within social care or the police force. Either way, your ability to build relationships and rapport with anyone you meet will make all the difference, as this role is all about people. You know that everyone deserves respect and not to be judged. You’ll build the subjects confidence in both you and the justice system, reassuring them of their safety, as well as that of the general public. With every successful case, you’ll be directly helping to reduce the pressure on the prison system and give ex-prisoners the chance to be part of their community again. Every day and every subject is different, which is what makes this role so varied and full of opportunities to learn. It also means you’ll need to be resilient as you adapt to new situations each time.

You’ll receive three weeks of ICT training at the start and work with a training officer on the road until you’re comfortable with the role. And with support from your manager, you’ll have the chance to grow your skills and progress your career, whether that’s into a management role or within the wider business. Become a field monitoring officer and discover a career where you can make a meaningful difference to your local community.

Salary & Benefits: £23065 + company car (Including personal use)

Shift: Rotating shift pattern between 10am -1am. Majority of shifts will be evening.

Location: HU 1 – 9 What you’ll be doing:

  • Visiting subjects’ houses to install, calibrate and decommission electronic monitoring equipment
  • Checking and cleaning equipment on issue and collection, as well as quarantining any equipment needed for evidence
  • Liaising with the control centre to report any issues or subject breaches
  • Showing respect to subjects to build confidence in the justice system and in their safety
  • Keeping paperwork up-to-date and following standard operational procedures
  • Taking part in meetings with your team and line manager.
  • What we’re looking for:

  • Full driving license and Right to Work documents
  • Ability to work on a shift rota basis (night shifts, day shifts and part-time hours available)
  • Friendly, personable with the ability to put people at ease
  • Resilience, patience and ability to adapt to different circumstances
  • An interest in getting out and about and travelling around to visit people in their own homes.
  • About Electronic Monitoring Services (EMS)

    We’re helping to ensure public safety across the country and address the growing concerns about overcrowding in prisons. As part of the Criminal Justice System in England and Wales, we electronically monitor the location of individuals who may pose a risk to people or their property. Electronic Monitoring technology is used to deter individuals from breaking curfews and support them to successfully complete their sentences. We’re a diverse, supportive and friendly team who want to make a real contribution to society and help to make our communities safer.

    What’s in it for you?

  • £21,000 for Dayshift, £23,065 & £26,344 (London Based certain boundaries)
  • 23 days’ holiday (rising to 27) with the opportunity to buy extra leave
  • A company van (business use only) or company car (inc. personal use)
  • Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two plenty more
  • Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, Travel and technology
  • Access to Level, a financial health platform for Capita Colleagues, offering salary-linked savings, open banking budgeting and early access to your wages
  • The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
  • Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
  • What we hope you’ll do next:

    Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

    We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email Iqbal at For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

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