Position Title: IT Technician

Location: Greenheys Adult Learning Centre, Upper Lloyd Street 
Salary Range: Grade 5 £23,023 to £25,927 (Bar at £24,920) per annum

Working Hours: Monday – Friday 8:30 – 4pm
Contract Type: Full Time Permanent
Application Deadline: 25th September 2022
Job Reference: MCC460878/GD

About the service:

Manchester Adult Education Service (MAES) is part of the Growth and Neighbourhoods Directorate of Manchester City Council and works with stakeholders and partners across the education, skills and business sectors, in order to further improve educational outcomes, reduce dependency and better connect individuals and neighbourhoods to the employment opportunities being created.

Our objectives are: 

  • Connecting to potential – Enable individuals to build on their strengths, developing the skills and mindset they need to succeed.
  • Connecting to community – Equip learners with the skills and confidence they need to engage with and contribute to their community.
  • Connecting to futures – Empower learners to progress with determination and clarity about their next steps.
  • Connecting to employers – Provide employers with access to a skilled and resilient workforce along with opportunities to shape MAES provision.

    • MAES expertise and niche is in delivering first step Adult Education which includes formal qualification courses (Adult skills) and non-qualification courses (Community learning) for adults aged 19+ (with the largest cohort aged 25-50). 

    About the role: 

    The enthusiastic postholder will play an important role in MAES IT team and use their initiative to respond to IT support requirements of staff across the MAES sites made through the IT Helpdesk, they will also set up and maintain, manage and distribute PCs, Chromebooks and other equipment on the MAES network. The postholder will operate with a degree of autonomy, managing their workload and taking responsibility but also liaising with colleagues as necessary.

    About the candidate: 

    Working in an often-unpredictable environment the postholder will be expected to problem solve and develop solutions for unanticipated problems or issues, discuss with colleagues and to manage often competing demands including:

  • Diagnosing and recommending fixes/actions needed for PCs, Chromebooks, and other equipment, including referring to other departments eg MCC ICT where appropriate.
  • Diagnosing and helping with Google Workspace and other cloud-based software problems 
  • Responding to urgent calls on own initiative
  • Scheduling own work from helpdesk calls and emails

    • As an employee of Manchester City Council the post holder will be able to take advantage of the excellent career development opportunities within Manchester City Council.

    Creating an inclusive team at Manchester City Council:

    Manchester City Council values equality and works to provide a fair and inclusive environment for a workforce that is as diverse as the communities it serves. We want to further increase the diversity of our workforce, in particular the number of Black, Asian and Minority Ethnic staff and disabled staff at all levels of the Council. This advert is open to all applicants, and we would particularly welcome applications from candidates identifying with one or both of those characteristics.

    Manchester City Council is committed to giving fair support to members of the Armed Forces and veterans, whilst recognising and remembering the sacrifices they have made. The aim of The Armed Forces Covenant is to ensure that the Armed Forces and veterans are not disadvantaged when applying for vacancies with Manchester City Council. Armed Forces and veterans will be guaranteed an interview where they meet the Minimum requirements for the role.

    Accessibility

    As a Disability Confident Employer, we provide support for employees with physical or mental-health conditions, a disability or neurodiversity. Our workplaces are accessible by design, and we make workplace adjustments including providing aids, adaptations and equipment. These, combined with our flexible working policies such as disability-related leave, enable our employees to perform their role, thrive and be their authentic selves in work.