• Leading and managing the OH&W Clinical Quality and Governance offering across TfL and within the OH&W team, ensuring a high standard and consistency of day-to-day service. Setting policies and standards across OH&W.
  • Managing a large clinical team and ensuring that they meet compliance with their regulatory bodies.
  • Leading the annual OH&W audit programme, delivering the annual OH&W quality and audit report to the organisation and leading on the implementation of any actions pan TfL.
  • Lead on the strategy specifically for OH&W clinical quality and governance processes, lead the Governance Steering Group to ensure continuous improvement and development for OH&W.
  • Lead on developing the OH&W document management system to ensure that it meets best practice. Lead the Document Review Committee to ensure that all documents produced by all OH&W disciplines, both clinical and non-clinical, are evidenced based and reflect best practice and legal requirements.
  • Management and continued attainment of external accreditations e.g., Safe, Effective, Quality Occupational Health Service (SEQOHS), Railway Industry Supplier Qualification Scheme (RISQS) to ensure TfL OH&W services are up to date.
  • Responsible for defining the processes of clinical governance across OH&W, ensuring legal compliance and establishing how decisions are made, ensuring robust governance oversight.
  • Lead continuous improvement, developing and maintaining processes led by strategy, through understanding emerging trends and best practice working across disciplines and the wider market and implement any new ways of working required.
  • Challenge assumptions, identify risks and issues with mitigating actions when introducing and managing new systems of working which arise as a result of the continuous improvement plan. Developing improvement action plans resulting from investigations and internal and external reviews ensuring these fit within the wider, longer-term strategy for OH&W.
  • Representing TfL both internally and externally as the OH&W subject matter expert for Quality and Governance to develop and maintain external working relationships and networks to make improvements to our services.


Key Interfaces

  • OH&W clinical team leads – to ensure coherent service provision to deliver KPIs
  • Wider multidisciplinary OH&W team – to ensure holistic and best practice patient care and advice to the customer and delivery of OH&W’s Governance and Quality outcomes.
  • Operational, other managers, Human resources and employees of TfL – as part of the OH&W service and advice on individual employee health issues and health surveillance
  • Represents TfL externally as subject matter expert for OH&W quality and governance


  • Registered with the Nursing and Midwifery Council (NMC) (essential)
  • Degree in Nursing (essential)
  • SCPHN (Specialist Community Public Health Nursing) (Occupational Health) (essential)
  • PgDip or MSc, in Occupational Health (essential)
  • Knowledge of relevant health and safety legislation (essential)
  • Knowledge of health-related quality and governance and continuous improvement programmes (essential)
  • Understanding and experience of relevant external accreditation schemes, e.g. of the Safe, Effective, Quality Occupational Health Service (SEQOHS) , Railway Industry Supplier Qualification Scheme (RISQS) and British Association for Counselling and Psychotherapy (BACP) accreditation schemes (essential)


  • Excellent planning, presentation, time, and project management skills with ability to work under pressure (essential)
  • Able to interact with colleagues at all levels across the business, able to manage, motivate and inspire others without direct authority (essential)
  • Professional clinical competence, judgment and reasoning for a wide range of occupational health issues.  (Essential)
  • Ability to analyse and interpret complex data and statistics.  (Essential)
  • Excellent communication and influencing skills including through written reports, presentations to senior management, leading discussion and debate to achieve session goals and collective agreement. (Essential)
  • Ability to contribute to developing and updating of medical standards for safety purposes. (Essential)
  • Planning & Organising – to ensure service resilience and meet customer expectations (Desirable)


  • Experience in delivering quality and governance programmes (Essential)
  • Experience of providing supervision for professional staff (Essential)
  • Experience of delivering Occupational Health professional advice in complex organisations (Essential)
  • Occupational Health experience in a safety critical working environment (Desirable)
  • Able to demonstrate professional competence with an extensive range of complex occupational health issues and delivering advice in a large organisation (>15,000 employees), where safety critical activities are undertaken.(Essential)

Equality and Diversity

We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria. We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair

Application Process

Please apply using your CV and a two page covering letter. Think carefully about the skills, knowledge and experience in the advert and cover this in your CV.

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