Job overview
This is an amazing opportunity to become a member of the team as an administrator working together to help patients stay in their homes, making sure they avoid unnecessary hospital admissions and supporting them through the first few critical days after they leave hospital. The focus of this role is providing day-to-day administrative support for the multidisciplinary team (MDT).
We are a MDT working flexibly to provide a seven-day service, 365 days a year, between 8am and 8pm. We deliver:
A rapid response to people in the community who are experiencing acute episodes of ill-health.
A supported discharge service to facilitate timely hospital discharges.
Acute reablement for up to 10 days, supporting people to achieve functional goals and work towards independence with activities of daily living.
The team works closely with other services within Sussex Community NHS Foundation Trust, as well as our acute and community partners, GPs, South East Coast Ambulance Service (SECAmb), adult social care and voluntary and third sector organisations.
Main duties of the job
In this role, you will be liaising with patients and their families, staff and other departments or agencies by telephone, taking messages, answering routine enquiries, and escalating queries as appropriate. You will be involved in daily clinical MDT meetings, ensuring patient records are appropriately updated and discharge letters completed.
A key part of the role is leading on the co-ordination of patient experience outcome measures for the service and providing daily reports on staffing data for the leadership team. Other duties you will undertake include managing medical devices used by the team and supporting them with any system issues such as reporting and dealing with IT problems. You will also have the opportunity to contribute to service planning and development in relation to administration systems and procedures.
Working for our organisation
Why work for us?
Positive 2021 NHS Staff Survey results with compassionate culture and leadership, and support for staff wellbeing, scoring highly
Rated ‘Good’ with ‘Outstanding’ features by the Care Quality Commission (CQC)
Located in stunning Sussex, with easy access to the South Downs and the coast
A great variety of working environments, in the community, in patients’ homes and in our community hospitals
Excellent training and development opportunities
Real Living Wage Employer, with great rates of pay
Supportive flexible working patterns such as part time, flexi time, annualised hours etc.
Supportive team environments
Cost-effective and convenient workplace nurseries in Crawley, Hove, and Brighton
Thriving BAME, Disability and Wellbeing, LGBT+ and Religion and Belief staff networks
Accredited Level 3 Disability Confident Leader, committed to creating inclusive workplaces
Access to a wide range of benefits and discounts for NHS staff
Detailed job description and main responsibilities
Further information is available in the attached job description and person specification.
If you would like to discuss this role or find out more, you can contact our Operational Team Lead, Laura Mack on 01273 696011 x1986 or Donna Dartnell 01273 696011 x 1982
Person specification
Qualifications
Essential criteria
General standard of education to GSCE level or equivalent
NVQ level 2 or equivalent (health and social care or business administration), or be willing to undertake
Desirable criteria
Audio typing
Experience
Essential criteria
Recent secretarial or administrative experience
Evidence of consistent pattern of learning from education, training and experience
Experience of typing and producing documents – e.g. letters and reports
Desirable criteria
Experience of development and management of filing systems
Experience of working in a health or social care setting
Experience of data inputting, databases, spreadsheets
Experience of ordering supplies and maintaining stock
Skills and Knowledge
Essential criteria
Able to use time effectively and prioritise work through good organisational skills
Able to maintain confidentiality and deal with sensitive information
Able to use recognised IT packages e.g. Microsoft Office including Excel
Able to use of IT systems and keyboard skills including accurate data recording skills
Able to use strong interpersonal skills and appropriate empathetic and tactful manner
Able to communicate effectively with customers, carers and health and care specialist services and colleagues
Able to work effectively as individual but also as part of larger team
Other Requirements
Essential criteria
An understanding of the principles of equal opportunities in relation to staff and patients
Willingness to undertake training to develop within the role
Desirable criteria
Flexible working
Car driver (Valid Driving License for use in the UK)
This post may close earlier than the published closing date if sufficient applications are received.
Correspondence relating to this vacancy will be conducted electronically. If you have not heard from us within two weeks please assume that your application has been unsuccessful on this occasion. Please ensure that you check your emails, including your junk folder, on a regular basis. References will be requested electronically as well; please ensure you provide correct contact details for referees.
Employer certification / accreditation badges
Documents to download
Job description and person specification ( PDF , 657.5 KB )
Job description and person specification ( PDF , 657.5 KB )
Staff Benefits Brochure ( PDF , 484.5 KB )
Easy Read Application Form ( PDF , 1.1 MB )