Registration and Ceremonies Service Lead

Salary: £34373 – £35336

Hours: 37 hours

Work base: Parkhouse Building Carlisle

Contract Details: Permanent

Are you looking for a role that is fast paced challenging and rewarding?

We are looking for an enthusiastic and highly motivated person to join the Registration and Ceremonies Team as a Service Lead. You will be passionate about excellent customer service knowledgeable about Registration and enjoy supporting members of the public.

Responsibilities include leading the first point of contact team that supports customers with a wide range of registration matters including ceremony bookings appointments (births / deaths and marriage notices) and certificates.

This role will also lead on ceremonies in Cumbria ensuring effective service delivery while managing operational demand. You will develop and lead income generation options for the service and provide service improvements which meet performance expectations.

We are looking for people who have excellent attention to detail and first-rate communication skills. Strong leaders who are flexible and can work proactively.

Interview information

Closing date: 25/09/2022

Interview date: 05/10/2022

We are currently operating both in-person and virtual interviews. Options will be discussed with candidates once they have been invited to the interview stage of the process for this specific position and if you have any concerns or adjustments are needed we are happy to discuss.

If you are invited to a virtual interview this will preferably be undertaken using the Microsoft Teams software which is currently free for new users however if there are any issues with accessing this technology we are happy to discuss alternative arrangements prior to the interviews.

What we can offer you

Cumbria County Council is a modern vibrant place to work offering a range of staff benefits including:

*Excellent training and development offers

*Flexible working opportunities

*Opportunity to join the Local Government Pension Scheme

*Boost your pension with Shared Cost Additional Voluntary Contributions (facilitated by AVC Wise)

*Various perks and discounts schemes including money off your phone contract and local gyms

*Competitive rates of pay

Equality Diversity and Inclusion

Cumbria County Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from everyone and work to promote an inclusive supportive culture that values and celebrates our differences.

As a Disability Confident Employer disabled applicants who meet the essential criteria of this job are guaranteed an interview.

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