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Main duties of the job

As a Vaccination Contact booking centre assistance you will be the first point of contact for all queries regarding the vaccination programme. We are therefore looking for an enthusiastic and committed individual who is able to deliver exceptional customer service.

The successful applicant will be able to communicate in Welsh and English and have experience of working in a customer service environment using multiple ICT system.

The Contact Centre is open seven days and therefore some weekend working is required.

We do operate a rota system where you know the hours you will be working every week in advance and therefore whilst we are looking for full time members of staff, part time requests will be considered. 

This is a 3 month opportunity until 31/10/2022 and appointment subject to satisfactory references. Secondments are also welcome, although any request will need to be signed off by your line manager. 

This post is fixed term/secondment until 31/10/2022 to meet the needs of the service. 

 If you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply. 

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and Proud to Lead competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the Disability Confident Employer scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac

Person specification

Qualifications

Essential criteria

  • Educated to a minimum of 4 grade C GCSE standard (or equivalent) including English

    • Skills/Experience

    Essential criteria

  • Experience of working within a busy customer service and/or contact centre environment
  • Experience of working with multiple IT systems
  • Experience of dealing and diffusing difficult conversations / situations.
  • Excellent interpersonal skills in order to build effective rapport and build successful relationships
  • Ability to communicate in Welsh

    • Personal Qualities

    Essential criteria

  • Able to work using own initiative
  • Able to work effectively as a team member
  • Willingness and determination to meet performance targets and quality targets
  • Ability to work well in a highly pressurised target driven environment to tight deadlines
  • Excellent communication skills
  • Enthusiastic and highly motivated with a positive attitude

    • To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa , unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK . If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.

    Employer certification / accreditation badges

    Applicant requirements

    Welsh language skills are desirable

    Welsh language skills are desirable