• Anywhere

Head of Housing Operations

Flexible – Travel to Chippenham and West Bromwich required

Salary – £67,000 (+ £1,000 Car Allowance) per annum

Contract type – Permanent

Working hours – Full Time

Closing Date – 21 August 2022

Interview Date – TBC

About us

In April 2021, GreenSquare and Accord Housing Association merged to create a bigger, better, organisation. GreenSquareAccord was created in order to deliver our purpose of Building Better Lives. Building Better Lives means that we exist to provide the affordable homes and care services that enable people to achieve their full potential, without having to worry about the quality, affordability and safety of their housing and care.

As a charitable housing provider, we provide over 25,000 homes to more than 54,000 people. We deliver over 3 million hours of care to individuals every year. We have a geographical reach from the north east, to the south west of England. And we employ around 4,000 people.

We are committed to providing great homes and care, in a great neighbourhood, with great service.

About the role

We are now recruiting for a Head of Housing Operations on a full time permanent basis.

Within the role, you will be responsible for the delivery of successful services; Lettings, Income Management, Home Ownership (Leasehold/Shared Ownership) and Tenancy Enforcement; by overseeing the delivery and performance of these specialist, technical functions that balance purpose, customer focus and commerciality.

You must lead, enthuse and motivate technical office-based and field-based teams galvanising all team members towards the same vision and achieving corporate KPI targets.

You must develop strong relationships with key stakeholders, including Locality teams, other internal colleagues, customer groups (including Customer Panel) and local authorities.

This role fundamental in achieving our corporate mission of `Building Better Lives` by leading a high performing team to achieve corporate KPI targets.

About you

It is essential that you have leadership experience of housing management function and the ability to demonstrate and lead a Customer First approach.

You will be an effective communicator and have the ability to work collaboratively while being able to demonstrate experience of delivering an efficient and effective service.

It is also essential that you have a strong understanding of landlord legislation as you will be considered an expert in this area, including but not limited to lettings, tenancy and lease management, tenancy breaches, welfare reform and income management.

You will have a proven track record of improving performance, managing change, delivering results and establishing a strong performance culture and have the ability to provide guidance, coaching and direction to others, managing uncertainty and change.


In support and recognition of our colleagues who will help us deliver our employer strategy, we offer a fantastic benefits package. This includes; annual holiday entitlement (plus statutory bank holidays); a defined contribution pension scheme; trust based flexible working and a Confidential Employee Assistance Programme (EAP).

All individuals who apply to work at GreenSquareAccord are considered on their merits in line with our Diversity and Inclusion strategy and policy.

GreenSquareAccord are a Disability Confident Employer therefore we actively encourage applications from individuals with disabilities and try to provide access, adjustments, equipment or other practical support where required. All applicants with a disability who meet the `essential eligibility criteria` for the role, as detailed in the job description, are guaranteed an interview.

If you need any assistance, adjustments or adaptations throughout our selection processes please let us know.