Job overview

It’s an exciting time for our Urgent Community Response (UCR) Service as we expand into the High Weald, Lewes, and the Havens (HWLH) area. We are recruiting to our new teams who will work with patients in their homes across the HWLH communities.

This is an amazing opportunity to become a member of the team as an administrator working together to help patients stay in their homes, making sure they avoid unnecessary hospital admissions and supporting them through the first few critical days after they leave hospital. The focus of this role is providing day-to-day administrative support for the multidisciplinary team (MDT).

We are a MDT working flexibly to provide a seven-day service, 365 days a year, between 8am and 8pm. We deliver:

  • A rapid response to people in the community who are experiencing acute episodes of ill-health.
  • A supported discharge service to facilitate timely hospital discharges.
  • Acute reablement for up to 10 days, supporting people to achieve functional goals and work towards independence with activities of daily living.

    • The team works closely with other services within Sussex Community NHS Foundation Trust, as well as our acute and community partners, GPs, South East Coast Ambulance Service (SECAmb), adult social care and voluntary and third sector organisations.

    Main duties of the job

    In this role, you will be liaising with patients and their families, staff and other departments or agencies by telephone, taking messages, answering routine enquiries, and escalating queries as appropriate. You will be involved in daily clinical MDT meetings, ensuring patient records are appropriately updated and discharge letters completed.

    A key part of the role is leading on the co-ordination of patient experience outcome measures for the service and providing daily reports on staffing data for the leadership team. Other duties you will undertake include managing medical devices used by the team and supporting them with any system issues such as reporting and dealing with IT problems. You will also have the opportunity to contribute to service planning and development in relation to administration systems and procedures.

    Working for our organisation

    Why work for us?

  • Positive 2021 NHS Staff Survey results with compassionate culture and leadership, and support for staff wellbeing, scoring highly
  • Rated ‘Good’ with ‘Outstanding’ features by the Care Quality Commission (CQC)
  • Located in stunning Sussex, with easy access to the South Downs and the coast
  • A great variety of working environments, in the community, in patients’ homes and in our community hospitals
  • Excellent training and development opportunities
  • Real Living Wage Employer, with great rates of pay
  • Supportive flexible working patterns such as part time, flexi time, annualised hours etc.
  • Supportive team environments
  • Cost-effective and convenient workplace nurseries in Crawley, Hove, and Brighton
  • Thriving BAME, Disability and Wellbeing, LGBT+ and Religion and Belief staff networks
  • Accredited Level 3 Disability Confident Leader, committed to creating inclusive workplaces
  • Access to a wide range of benefits and discounts for NHS staff

    • Detailed job description and main responsibilities
    Further information is available in the attached job description and person specification.

    If you would like to discuss this role or find out more, you can contact our Operational Team Leads, Jacqui Hilder and Jessica Poulton, by emailing -ucr- .

    Person specification

    Qualifications
    Essential criteria

  • General standard of education to GSCE level or equivalent
  • NVQ level 2 or equivalent (health and social care or business administration), or be willing to undertake

    • Desirable criteria

  • Audio typing

    • Experience
    Essential criteria

  • Recent secretarial or administrative experience
  • Evidence of consistent pattern of learning from education, training and experience
  • Experience of typing and producing documents – e.g. letters and reports

    • Desirable criteria

  • Experience of development and management of filing systems
  • Experience of working in a health or social care setting
  • Experience of data inputting, databases, spreadsheets
  • Experience of ordering supplies and maintaining stock

    • Skills and Knowledge
    Essential criteria

  • Able to use time effectively and prioritise work through good organisational skills
  • Able to maintain confidentiality and deal with sensitive information
  • Able to use recognised IT packages e.g. Microsoft Office including Excel
  • Able to use of IT systems and keyboard skills including accurate data recording skills
  • Able to use strong interpersonal skills and appropriate empathetic and tactful manner
  • Able to communicate effectively with customers, carers and health and care specialist services and colleagues
  • Able to work effectively as individual but also as part of larger team

    • Other Requirements
    Essential criteria

  • An understanding of the principles of equal opportunities in relation to staff and patients
  • Willingness to undertake training to develop within the role

    • Desirable criteria

  • Flexible working
  • Car driver (Valid Driving License for use in the UK)

    • This post may close earlier than the published closing date if sufficient applications are received.

    Correspondence relating to this vacancy will be conducted electronically. If you have not heard from us within two weeks please assume that your application has been unsuccessful on this occasion. Please ensure that you check your emails, including your junk folder, on a regular basis. References will be requested electronically as well; please ensure you provide correct contact details for referees.

    Employer certification / accreditation badges
    Documents to download

  • Job description and person specification ( PDF , 657.5 KB )
  • Job description and person specification ( PDF , 657.5 KB )
  • Staff Benefits Brochure ( PDF , 484.5 KB )
  • Easy Read Application Form ( PDF , 1.1 MB )