Main duties of the job

  • Provide first point of access administration for all referrals into the booking centre
  • Act as first point of contact for all enquiries and referrals into the trust
  • Use of local patient administration systems to manage all referrals, waiting lists and appointments for all patients in a timely manner
  • Patient Access and Booking
  • To register and validate all new referral requests on the Patient Administrative System, ensure accuracy, checking all details and using NHS tracking agencies (WDS, WCCG) to complete missing data. Forward outpatient referrals to the appropriate clinician for clinical prioritisation in line with ophthalmology booking rules and update WPAS once returned. Responsible for ensuring timeliness of return of referrals and expedition of any constraints to line manager ensuring that all un-prioritised referrals are proactively chased and updated on WPAS in line with departmental protocols.
  • Working for our organisation

    If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and Proud to Lead competence framework.

    Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the Disability Confident Employer scheme.

    Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

    Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

    Detailed job description and main responsibilities

    You will be able to find a full job description and personal specification attached within the supporting documents or please click apply now 

    Person specification


    Essential criteria

  • Able to demonstrate English and Mathematic to GCSE or equivalent standard
  • Desirable criteria

  • Previous waiting list management experience
  • English

    Essential criteria

  • Excellent interpersonal skills in order to deal with clinicians, senior managers and clerical staff
  • Desirable criteria

  • Knowledge of WPAS or other patient administration systems or experience using databases and excel to sort and filter data fields
  • English

    Essential criteria

  • Excellent organisation skills
  • Desirable criteria

  • Ability to speak Welsh
  • To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa , unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK . If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.

    Employer certification / accreditation badges

    Applicant requirements

    Welsh language skills are desirable

    Welsh language skills are desirable