Homeownership Officer (Customer Accounts)

Flexible working across North and South

Salary – £33,126 – £39,989 (+ £750 Car Allowance) per annum – depending on skills and experience

Contract type – Permanent

Working hours – Full Time – 37 hours

Closing Date – 17August 2022

Interview Date – WC 22 August 2022

About us

In April 2021, GreenSquare and Accord Housing Association merged to create a bigger, better, organisation. GreenSquareAccord was created in order to deliver our purpose of Building Better Lives. Building Better Lives means that we exist to provide the affordable homes and care services that enable people to achieve their full potential, without having to worry about the quality, affordability and safety of their housing and care.

As a charitable housing provider, we provide over 25,000 homes to more than 54,000 people. We deliver over 3 million hours of care to individuals every year. We have a geographical reach from the north east, to the south west of England. And we employ around 4,000 people.

We are committed to providing great homes and care, in a great neighbourhood, with great service.

About the role

We are now recruiting for a homeownership officer (customer accounts) on a permanent basis.

You will be responsible for the management of leasehold and shared ownership accounts across GreenSquareAccord, providing an end-to-end customer facing service.

You will ensure customer issues and accounts are managed in accordance with current legislation, regulation and the lease.

You will have a focus on managing leaseholder and shared ownership arrears and good working knowledge of service charges.

You will work with other internal teams to provide high quality, customer focussed responses to a wide range of leaseholder and shared owners` queries, especially in relation to rent and service charges.

About you

You must have good working knowledge of relevant leasehold, service charge and housing legislation; to include Commonhold and Leasehold Reform Act 2002. You must have the ability to interpret residential and commercial leases, management and service level agreements .

You must be able to develop positive working relationships with customers and a range of stakeholders as well as an ability to work well with other internal teams.

You will need to be highly organised with the ability to self-manage a diverse and varied case load, prioritising work effectively and to a high standard and quality to meet targets, especially at busy periods.

You will need to have experience of income collection and be able to take appropriate action to recover debts, including preparing and presenting cases in court for arrears and representing GSA at First Tier Tribunals. You will also have a good working knowledge of service charges and S20 consultation.

You will have an excellent customer service ethic and be able to communicate well with customers in writing, on the phone, in person or at residents meetings if required.


In support and recognition of our colleagues who will help us deliver our employer strategy, we offer a fantastic benefits package. This includes; annual holiday entitlement (plus statutory bank holidays); a defined contribution pension scheme; trust based flexible working and a Confidential Employee Assistance Programme (EAP).

All individuals who apply to work at GreenSquareAccord are considered on their merits in line with our Diversity and Inclusion strategy and policy.

GreenSquareAccord are a Disability Confident Employer therefore we actively encourage applications from individuals with disabilities and try to provide access, adjustments, equipment or other practical support where required. All applicants with a disability who meet the `essential eligibility criteria` for the role, as detailed in the job description, are guaranteed an interview.

If you need any assistance, adjustments or adaptations throughout our selection processes please let us know.

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