Main duties of the job

You will assist in the provision of a comprehensive, high quality administration service. This will include all aspects of administration duties. The post holder will work in a challenging environment that undergoes constant changes and will need to exercise judgement and use a combination of skills to deal with day-to-day issues. You will be expected to demonstrate a sensitive and caring attitude that is client focused and maintain a calm and organised approach when working under pressure. You will be supported to achieve qualifications in line with the post requirements during the apprenticeship. This is a permanent post paid at the apprentice rate of £8.41 per hour in year 1 rising to national minimum wage for your age in year 2. This is an excellent opportunity if you feel you demonstrate the skills listed and would like to start your career in the NHS as an apprentice.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and Proud to Lead competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the Disability Confident Employer scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac

Person specification


Essential criteria

  • Good standard of general education/GCSE in English and Mathematics
  • Desirable criteria

  • Working towards or willing to work towards a relevant administrative qualification e.g.
  • Experience

    Essential criteria

  • Experience of using computers/admin/clerical duties
  • Desirable criteria

  • Experience of working in a reception/office
  • Experience of working with the public
  • Skills

    Essential criteria

  • Ability to input information onto a computer system with accuracy
  • Ability to work in a busy environment and deal with a number of different tasks simultaneously
  • Ability to communicate tactfully with patients
  • Ability to resolve issues on the spot using own judgement
  • Knowledge

    Essential criteria

  • An understanding of confidentiality involved with post
  • Desirable criteria

  • Knowledge of a range of work procedures and practices
  • Personal Qualities

    Essential criteria

  • Well motivated
  • Ability to work as part of an integrated multi-skilled team member
  • Ability to determine own work load priorities
  • Other relevant requirements

    Essential criteria

  • Welsh Speaker
  • To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa , unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK . If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.

    Employer certification / accreditation badges

    Applicant requirements

    Welsh language skills are essential

    Welsh language skills are essential