Service Delivery Manager – Service Desk – Yorkshire – Circa 50K
We are looking for a dedicated Service Delivery Manager to join this forward-thinking and highly successful expanding business.
The organisation need a talented SDM to help create and architect a new scalable service that is second to none.
The successful candidate will complement a new and expanding team in this near greenfield environment.
Your key responsibilities as the Service Delivery Manager will consist of:
Manage all aspects of IT service management framework
Proactively works with the IT Leadership team to understand business strategy, priorities, and needs, and ensures that the IT Service roadmap is fit for purpose to support the needs and growth plans
Act as the primary connection between Technology and the designated business units for all aspects of operational service level management.
Produce monthly IT Service KPI report
Act as an escalation point for customers and business key stakeholders
Ensure suppliers are performing to contractual requirements and SLAs, including monitor and reporting on supplier performance
Ensures the consistency and maintainability of existing applications by enforcing appropriate change and releasing standards/procedures
Approves all business IT Service models prior to the technical solution being promoted to live service
Represents the IT Technology function at service providers customer review meetings when appropriate
The experience and knowledge we are looking for from our future Service Delivery Manager include:
Previous Service Delivery Manager experience
ITIL V3/V4 certified
Highly organised with a logical approach and ability to work calmly under pressure
Passionate about getting things done and able to engage people across multiple business functions to complete goals and quickly drive value
Excellent written and verbal communication including presentation skills
Experience of agreeing, creating, and monitoring SLAs/OLAs/KPIs
– SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all.