• Responsible for the day-to-day delivery of regional operations with in house teams, suppliers and contractors to provide a cost effective responsive and resilient service
  • Responsible for the protection and improvement of operational performance within the region in order to achieve specific scorecard objectives
  • Responsible for asserting and discharging Asset Management Directorate’s statutory obligations as the Highway and Traffic Signals Authority and other relevant legal duties including health and safety legislation
  • Responsible for maintaining day to day working relationships with stakeholders (including Boroughs), making TfL easy to do business with
  • Provide operational input into schemes and project lifecycle to ensure good quality and efficient output
  • Support the management of minor works and events by carrying out site checks on quality and quantity of works carried out for payment purposes
  • Actively participate in open communication and knowledge sharing to build asset capability across the team
  • Acquire a working knowledge of the regional network; taking a proactive attitude to managing risks, identify commercial opportunities and be able to respond appropriately, whilst seeking to enhance the customer experience
  • Assist with the response to incidents and emergencies on the network to ensure safety, minimise disruption to customers and protect the assets
  • Liaise with internal and external stakeholders, to provide a point of contact and attend on site as necessary
  • The post holder may be required to be on call as part of a duty roster

Skills, Knowledge & Experience 


  • Stakeholder Engagement (Practitioner) (Essential)
  • Health and Safety Management (Practitioner) (Essential)
  • Information Management and Reporting (including Data)  (Practitioner) (Essential)
  • Incident Reporting and Investigation (Practitioner) (Essential)
  • Understanding Customer Needs (Practitioner) – Customer Engagement (Practitioner) (Essential)
  • Maintenance and Operations investment decision making (Operational Management) – (Awareness) (Essential)
  • Contract Performance Management (Practitioner) (Desirable)
  • Managing Resources (Practitioner) (Desirable)
  • Business document production  (includes Word processing, Spreadsheets and presentations) (Practitioner) (Desirable)


  • Educated to GCSE standard or equivalent and / or qualification in a highways/asset management related subject (Essential)
  • An awareness of statutory obligations and legal frameworks (including Health and Safety legislation) (Essential)
  • Good working knowledge of one or more of Surface Transport assets and systems (Essential)
  • An awareness of Principles and Practices of Asset management (Desirable)
  • Knowledge of the London Wide Surface Transport Network (Desirable)
  • Appreciation of the political landscape in London, including Boroughs and key influencers (Desirable)


  • Experience of maintaining  relationships and liaison with team members, customers and key stakeholders both internal and external (Essential)
  • Experience of multiple IT systems, for example NAMS, SFM, or Workflow (Essential)
  • Experience of delivering a high standard  24-7 operational asset management service (Essential)
  • Experience of reacting and responding to events appropriately – working calmly under pressure (Essential)
  • Experience of working remotely and/or with prearranged targets or goals (Essential)
  • Understanding and experience of management and operation of a road network to meet highway and transport policy (Desirable)

Equality, diversity and inclusion

We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria. We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair.

  • Please apply using your CV and a one-page covering letter. Word format preferred and do not include any photographs or images
  • Think carefully about the skills, knowledge and experience in the advert and cover this in your CV and cover letter. Word format preferred and do not include any photographs or images

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