Head of Repairs Operations

Chippenham – Remotely Based

Salary – £53,000 – £58,000 (+ £2500 Car Allowance) per annum – depending on skills and experience

Contract type – Permanent

Working hours – Full Time

Closing Date – 12 August 2022

Interview Date – TBC

About us

In April 2021, GreenSquare and Accord Housing Association merged to create a bigger, better, organisation. GreenSquareAccord was created in order to deliver our purpose of Building Better Lives. Building Better Lives means that we exist to provide the affordable homes and care services that enable people to achieve their full potential, without having to worry about the quality, affordability and safety of their housing and care.

As a charitable housing provider, we provide over 25,000 homes to more than 54,000 people. We deliver over 3 million hours of care to individuals every year. We have a geographical reach from the north east, to the south west of England. And we employ around 4,000 people.

We are committed to providing great homes and care, in a great neighbourhood, with great service.

About the role

We are now recruiting for a Head of Repairs Operations on a full time and permanent basis. This role will report directly to the Director or Repairs & Maintenance and is part of the Senior Management Team.

You will have responsibility for the delivery of repairs and improvement works across GreenSquareAccord`s operating geography; including the responsive repairs, voids, and cyclical and planned works, through our in-house team (DLO) and all associated sub-contractors.

As the Head of Repairs Operations, you will be responsible for planning and delivering a cost efficient and customer focused repair and maintenance service to GreenSquareAccord`s customers, this will be delivered by ensuring a highly skilled and engaged field-based workforce.

You will effectively manage all aspects of the maintenance and repairs budget, monitor and report all areas of expenditure, contain expenditure within the agreed budget and comply with standing orders. It is key that you ensure continuous improvement particularly in terms of value for money, productivity and customer satisfaction.

Please note that if you are successful in this role, we will require a DBS check to be completed. Further details will be sent following offer.

About you

You are required to have a professional qualification in a building, construction or asset management related field and a recognised higher level Health and Safety Qualification i.e. NEBOSH/CSCS.

It is essential that you can demonstrate excellent commercial awareness and management; with practical experience of leading and managing a large team technical staff throughout the team.

You should have the ability to extract, interpret and present financial and statistical performance data to inform service development and improvement; also the ability to identify trends and develop service improvements.


In support and recognition of our colleagues who will help us deliver our employer strategy, we offer a fantastic benefits package. This includes; annual holiday entitlement (plus statutory bank holidays); a defined contribution pension scheme; trust based flexible working and a Confidential Employee Assistance Programme (EAP).

All individuals who apply to work at GreenSquareAccord are considered on their merits in line with our Diversity and Inclusion strategy and policy.

GreenSquareAccord are a Disability Confident Employer therefore we actively encourage applications from individuals with disabilities and try to provide access, adjustments, equipment or other practical support where required. All applicants with a disability who meet the `essential eligibility criteria` for the role, as detailed in the job description, are guaranteed an interview.

If you need any assistance, adjustments or adaptations throughout our selection processes please let us know.