• Developing and implementing omni-channel Customer Experience strategies
  • Working with strategic market and data insights to create engaging customer marketing strategies.
  • Building strong relationships with customers through engaging, data-driven marketing communication campaigns that span the entire customer lifecycle from initial interest to loyal advocates
  • Developing segmented, personalised, and tailored communications plans
  • Refining, enhancing, and updating marketing communication campaigns based on results, data and market insights
  • Working with CRM software solutions and Digital Experience Platforms in delivering customer experience and marketing campaigns
  • Leading a team to plan, develop and execute customer marketing strategies

The Successful Applicant

  • You are comfortable working in a fast-paced environment, making decisions and acting on your own initiative
  • You are comfortable with change and managing multiple priorities
  • You are a critical thinker and problem-solver
  • You are a strong communicator with excellent interpersonal skills
  • You enjoy writing and influencing content creation
  • You are focussed on attention to detail and time management

What’s on Offer

Exciting Customer Marketing Manager role within a mission focused financial services firm based in London.