- Developing and implementing omni-channel Customer Experience strategies
- Working with strategic market and data insights to create engaging customer marketing strategies.
- Building strong relationships with customers through engaging, data-driven marketing communication campaigns that span the entire customer lifecycle from initial interest to loyal advocates
- Developing segmented, personalised, and tailored communications plans
- Refining, enhancing, and updating marketing communication campaigns based on results, data and market insights
- Working with CRM software solutions and Digital Experience Platforms in delivering customer experience and marketing campaigns
- Leading a team to plan, develop and execute customer marketing strategies
The Successful Applicant
- You are comfortable working in a fast-paced environment, making decisions and acting on your own initiative
- You are comfortable with change and managing multiple priorities
- You are a critical thinker and problem-solver
- You are a strong communicator with excellent interpersonal skills
- You enjoy writing and influencing content creation
- You are focussed on attention to detail and time management
What’s on Offer
Exciting Customer Marketing Manager role within a mission focused financial services firm based in London.