• Anywhere

Main duties of the job

To support the co-ordination of the administration arrangements to provide a high quality supportive secretarial service to the consultant, medical and nursing team. To work independently and be accountable for organising/prioritising own workload to ensure deadlines are achieved. To support the facilitation of the patients along a defined pathway.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and Proud to Lead competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the Disability Confident Employer scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Detailed job description and main responsibilities

It is essential that the applicant holds Medical Secretarial Qualifications, along with previous medical secretarial experience, has a high level of audio typing skills, excellent computer skills including Microsoft Office and a good telephone manner. A flexible approach to work is needed to meet the demands of the service.

The post holder will possess excellent time management skills, be well organised and have the ability to prioritise workload demands to meet strict deadlines, whilst producing work to the highest standards.

The post holder will also have the ability to work both independently and as part of a team, using discretion, judgment and initiative. Excellent written and verbal communication skills are essential together with a keen eye for detail, with the ability to process and generate urgent and routine correspondence.

Candidates must be able to maintain patient confidentiality and ensure a high standard of customer care at all times.

Person specification


Essential criteria

  • NVQ Business Administration L3 or equivalent experience
  • RSA / OCR level 2 or equivalent experience
  • IT related qualification CLAIT plus / ECDL or equivalent
  • Desirable criteria

  • AMSPAR – City & Guilds L3
  • NVQ Customer Service L3
  • Statutory and Mandatory Training
  • Experience

    Essential criteria

  • Knowledge of a range of administrative processes
  • Experience of working in a busy office environment
  • Desirable criteria

  • Experience of working within the NHS
  • Skills

    Essential criteria

  • Competently communicates professionally and effectively with all levels of staff both verbally and in writing
  • Proficient in use of MS applications
  • Experienced in planning and organising and prioritising own workload
  • Flexible and adaptable to changing service demands and organised
  • Excellent organisational skills
  • Desirable criteria

  • Minute taking
  • Knowledge

    Essential criteria

  • Evidence of continual personal development
  • Ability to deal with sensitive information
  • Desirable criteria

  • Knowledge of NHS and medical terminology
  • Personal Qualities

    Essential criteria

  • Team player and reliable
  • Approachable with a friendly confident manner
  • Reliable, develops own practice through reflection and learning and empathetic
  • Other relevant requirements

    Desirable criteria

  • Welsh speaking
  • To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa , unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK . If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.

    Employer certification / accreditation badges

    Applicant requirements

    Welsh language skills are desirable

    Welsh language skills are desirable