Capita is an equal opportunity and disability confident employer.

If you are looking for a career and not just a job, read on!

If you are looking to make a real difference every day and have a positive impact on customers lives, read on!

Handling claims on behalf of a Blue Chip Client, we have a fantastic opportunity to work for a global company servicing a leading brand, supporting millions of customers across the UK!

We are looking for enthusiastic and supportive customer service agents to join the team at one of the most diverse, innovative and experienced companies in the UK. Your role will be to put the customer first!

All the while this can be done from the comfort of your own home! (There may be the odd visit into the office but predominantly home based!)

What will you deliver?

  • Providing excellent customer service with a key focus on doing the right thing for each customer – deliver solutions that meet their individual needs.
  • Identifying vulnerable customers and adapting approach, providing additional support when required.
  • Handling escalated customer queries with empathy and integrity, logging accurately
  • Dealing with a wide range of queries across telephony / email / web chat / channels

    • What can we offer you?

    What can’t we offer?! Choose your own pathway to a career you want, with a culture driven from developing from within. We can offer key support roles, management, training, the choice really is yours!

  • Salary of £20K
  • Home based from day one, with full kit provided! There may be occasion visits to the local office
  • No weekends & evenings!

    • Our ‘Perks at Work’ are endless and include…

  • 25% off cinema tickets at Cineworld, Odeon, Empire and Apollo
  • Discounted Dining Cards offering up to 50% off food
  • Discounted at home fitness plans and gym memberships
  • Exclusive discounts at your favourite stores including John Lewis, Currys PC World and many more
  • Exclusive colleague offers on Mobile phone contracts

    • Who are we looking for?

  • Someone who takes ownership of customer issues, solves problems with a focus on helping people
  • Great listeners – don’t just hear, listen! Show empathy and patience, adapting behaviours to suit the wide range of scenarios
  • Strong analysis skills with a keen eye to identify process improvement opportunities
  • Ideally, experience working within a high-volume customer service environment

    • Who are we?

    You would be joining our customer experience experts here in our Capita Experience division. Our success is built on over 40 years of understanding the market and understanding customer needs. We currently have 20 UK-based call centres, where we recruit for roles such as customer service, sales, collections and complaint handling.

    A role within Capita Experience will always be an exciting one with excellent opportunities to grow, develop and progress your career any way you see fit!

    Equal Opportunities

    We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees. During the application process, you’ll be asked to share your personal characteristics and data with us. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.