• Anywhere

Main duties of the job

As a manager working at corporate level across the organisation the post holder(s) will play a key role and have significant freedom to act in administering the organisations arrangements for investigating incidents, by the Welsh Government (WG) along with line management responsibilities and providing detailed analysis of trends within incidents and planning for future capacity requirements in investigating and improving identified areas within the organisation.

The post holder will work as a member of the Incident Team in the implementation of a long term, standard, consistent approach to NHS Redress ensuring that all concerns are investigated using the same tools and methodology/techniques to aid resolution.

The post holder will apply the introduction and maintenance of systems (databases / spreadsheets / business plans etc) which recognise the need to learn from concerns as well as seeking effective remedies for patients, including where appropriate the provision of redress for anyone harmed by the services it provides.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and Proud to Lead competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the Disability Confident Employer scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

A full driving licence is required for this position as you may be required to travel as part of your role.

Person specification


Essential criteria

  • Degree level education or previous experience
  • Experience of managing staff
  • Desirable criteria

  • Knowledge of Health service management
  • Understanding of PTR
  • Skills

    Essential criteria

  • Demonstrable evidence of successful MDT working
  • Desirable criteria

  • Demonstrable evidence of facilitation skills
  • To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa , unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK . If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.

    Employer certification / accreditation badges

    Applicant requirements

    Welsh language skills are desirable

    Welsh language skills are desirable