• Anywhere

Main duties of the job

An accurate, confidential and supportive administration service for patients, clinical teams, carers and internal and external agencies (e.g. Local Authority, Third Sector, CAIS) in order to: Provide a safe and efficient patient pathway and provide information and appropriate support to families and carers.

The post holder will ensure the delivery of a comprehensive high quality medical secretarial and administrative service to the consultant, doctor and junior medical team and specialist nursing teams, other health professionals.

The post holder will be responsible for the guidance and direction of the team dealing with appropriate day to day issues to oversee the smooth running of the department and providing support to the line manager. 

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply. 

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and Proud to Lead competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the Disability Confident Employer scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English. 

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac. 

Person specification


Essential criteria

  • NVQ Business Administration L4 or equivalent experience
  • City and Guilds (AMSPAR) level 3 Diploma in Medical Administration or equivalent
  • RSA/OCR level 3
  • Desirable criteria

  • Management qualification or working towards
  • NVQ 3 Customer Services
  • ILM Level 2 (or working towards) relevant equivalent experience
  • Experience

    Essential criteria

  • Experience of working as medical secretary
  • Desirable criteria

  • Previous NHS experience
  • Skills

    Essential criteria

  • Excellent Communication skills
  • Excellent Customer Service
  • Able to Prioritise own workload
  • Knowledge

    Essential criteria

  • Knowlege and ability to use Microsoft Office Applications
  • Evidence of Continual Personal Development
  • Desirable criteria

  • Knowledge of Referral To Treatment Process (RTT)
  • Employer certification / accreditation badges

    Applicant requirements

    Welsh language skills are desirable

    Welsh language skills are desirable