This is a perfect opportunity for a confident, communicative, active individual looking to kickstart their career or try something new.
As a Field Sales Customer Service Representative , you will visit customers currently without a TV licence at addresses throughout Cardiff – CF postcodes, helping them firstly understand and comply with the legislation behind the TV licence, explaining how they can obtain one, and enabling them to find a payment plan that works for them.
Along with permanent contract and a starting salary of £22,340, you will also be eligible for an uncapped commission scheme offering an annual average of £5,856 in additional earnings (taking the salary to an average of £28,200 pa uncapped). In addition, an annual business mileage allowance of 45p per mile on the first 10,000 miles travelled paid from and to your home address.
You’ll be working a hour week on a flexible shift pattern, with 16 hours to be completed between 4pm-9pm Monday-Friday or anytime at weekend, with a potential of a four-day working week in either a part-time or full-time capacity.
Experience in a similar role isn’t essential, though previous experience working in a field-based role is desirable. Whatever your professional background, we’ll provide you with all the training and development you need to succeed in this role, as well as opportunities to progress into other roles within the business.
What you’ll need to bring:
About Capita Experience
This division combines expertise from our former divisions – including Customer Management, People Solutions, Software, Consulting and Scaling Partner – into one new division. Our focus is on serving a blue-chip client base in the UK and across Europe, with the aim of growing within these markets and expanding to new markets. Our primary focus is helping clients digitise their interactions with customers, members, and other stakeholders, and move towards an integrated data-driven, insight-led and personalised customer experience. This is a fantastic opportunity for Capita given our long-standing client relationships and deep CX expertise across multiple locations. Currently Capita holds market-leading positions in the UK and Ireland, with solid footholds in Germany and Switzerland. Our ambition is to expand globally and be recognised as a provider of best-in-class digitally led CX services.
What’s in it for you?
An opportunity to develop new skills and confidence in a role that keeps you active, supported by a network of colleagues working to keep the community connected to their favourite live programmes.
What we hope you’ll do next:
Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.
We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email Iqbal at For more information about equal opportunities and process adjustments, please visit the Capita Careers website.