Chief Operating Officers’ Office

As an award-winning and leading UK University, we are transforming and strengthening our directorate function to help us move forward into the future. To achieve this, we have created a new role of Director of Commercial & Campus Services to help lead a range of commercial and soft services at Aston and continue the transformation of the offering with a core focus on customer service. Part of the role will be to create a new customer-led service model and change the way we deliver campus services here at Aston.

Reporting directly to the Chief Operating Officer you will manage a dynamic portfolio of services including:

  • Sport and Nursery 
  • Catering 
  • Security
  • Reception 

    • We are looking for candidates with the following: 

  • Significant knowledge and experience of co-ordinating front-line services to customers and significant experience in the Facilities Management industry
  • Experience of building and leading a culture of continuous improvement, high-quality service delivery, customer service standards and demonstrating value
  • A strong track record of excellent people leadership, management, and motivational skills at all levels
  • Experience of successfully engaging external bodies, sector networks, public and private sector partners
  • Proven relevant experience of leading a large function in a relevant, complex organisation
  • Personal resilience and the ability to manage a broad range of activities simultaneously
  • The ability to prioritise across a broad portfolio and apply effective judgement to decision making
  • Ability to analyse and interrogate financial plans and performance data and communicate the implications to a range of audiences.

    • Aston University is an equal opportunities employer and welcomes applications from all sections of the community. It promotes equality and diversity in all aspects of its work. We are committed to the principles of the Athena SWAN Charter , recognised by a silver award, and we are a Disability Confident Employer Level 2. We strive to have robust inclusivity strategies in place, including race and sexual orientation, to encourage colleagues to have the confidence and freedom to be themselves in the workplace. For more information, visit:

    As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.