• Anywhere

Main duties of the job

Canolfan Goffa Ffestiniog operates an Admin & Clerical Bank, which plays an important role in providing temporary administration and reception support to the clinical services across Betsi Cadwaladr University Health Board on a flexible approach to work, on ad hoc basis.

We are looking for colleagues with various levels of admin and reception experience who have with good interpersonal and organisational skills and who will be able to work well within our existing teams to cover short term, long term and ad hoc vacancies.

You will need to have a flexible approach to work, be reliable, adaptable and have good organisational skills. A pleasant telephone manner and good communication skills are essential. You will also be computer literate with experience of Word and Excel, be a team player and able to maintain confidentiality.

There will be a range of opportunities based on your skills and our requirements; however some of the duties covered by bank staff include reception work, updating the Patient GP Medical System (EMIS), booking appointments, folding letters, inputting data, typing, filing, photocopying and answering telephones.

The ability to speak Welsh is essential for this role.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and Proud to Lead competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the Disability Confident Employer scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac

Person specification


Essential criteria

  • Good standard of general education (GCSE Maths and English at grade C) and above or equivalent or NVQ Level 3 or equivalent knowledge and experience or willing towards
  • Desirable criteria

  • IT related qualification (CLAIT plus or ECDL)
  • L2 RSA/OCR or equivalent text or audio
  • NVQ Customer Service L2
  • L2 Medical terminology
  • Statutory and Mandatory training as per Health Board policy
  • Experience

    Essential criteria

  • Knowledge of a range of administrative processes
  • Desirable criteria

  • Experience of working in an office environment
  • Experience of working within the NHS
  • Skills

    Essential criteria

  • Ability to communicate professionally and effectively with all levels of staff both verbally and in writing
  • Excellent customer service skills
  • Flexible and adaptable to changing service demands
  • Ability to meet deadlines
  • Good organisational skills
  • Desirable criteria

  • Proficient in use of Microsoft office applications
  • Experience of using patient administration systems
  • Experience of organising meetings / activity
  • Knowledge

    Essential criteria

  • Ability to work to established policies, service level agreements and key performance indicators
  • Evidence of continual personal development
  • Knowledge of secretarial role including progress chasing
  • Desirable criteria

  • Knowledge of NHS Organisations
  • To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa , unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK . If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.

    Employer certification / accreditation badges

    Applicant requirements

    Welsh language skills are essential

    Welsh language skills are essential