To oversee and provide an administration service, across a range of activities, for the various business areas within the EMS contract. Specialising in procurement and the management of mobile telephony. What you’ll be doing:

  • To oversee the EMS Support Team’s tasks identifying and allocating priorities and workloads to enable the team to achieve and exceed individual and business quality, compliance and productivity targets, supported by coaching and development
  • Ensure emerging risks are identified, assessed and escalated to senior management
  • Ensure proactivity in identifying areas for process/control improvement and actions for these improvements are dealt with in accordance with agreed timescales
  • Provide accurate and timely administrative support to the business and act as a point of referral for the Advisor – Support role, using specialist knowledge of one or more administration support areas including: – recruitment, facilities management and maintaining and updating employee records
  • Act as ‘front of house’ when covering reception duties at the Monitoring Centre including: – answering phone calls and greeting all visitors
  • Contribute to the production of data and information to enable provision of MI, Financial & SLA reporting
  • Adhere to Capita and EMS policies and procedures. In particular, ensure operational controls are carried out in accordance with laid down procedures, to ensure the on-going mitigation of business risk. (In this regard regular training should be agreed with the departmental manager / team manager)

    • What we’re looking for:

  • Able to work in a high volume, pressured environment and demonstrate initiative.
  • Strong customer service skills – proactively satisfying the needs of internal and external customers.
  • Able to work effectively as part of a team.
  • Proficient in IT – including MS Office and Excel

    • About Capita EMS:

    Capita EMS is contracted by the Ministry of Justice to provide electronic monitoring services (including ‘tagging’) across England and Wales. Electronic monitoring technology is used to deter individuals from breaking their curfews and places a stronger emphasis on rehabilitation, helping to ensure public safety across the country, while addressing the growing concerns about overcrowding in prisons.

    EMS are part of Capita Plc, a leading UK provider of technology enabled business services. We’re supporting and improving the lives of millions of people every day and we can only do this with the right people in place, working towards a shared goal. We encourage an open, honest working environment where everyone can be true to themselves, and people are valued for their differences. We’re always challenging each other to learn and improve, because we know when we work together, we can deliver better outcomes. We work across such a huge range of businesses and sectors, that you’ll have the opportunity to grow and develop your career in any number of directions.

    What’s in it for you?

  • This role is offering a salary of £20 146, 76 per annum
  • 23 days’ holiday (rising to 27) with the opportunity to buy extra leave
  • Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two plenty more
  • Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
  • The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
  • Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

    • What we hope you’ll do next:

    Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

    We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone