Join us as a Liaison Officer and be part of a friendly, welcoming team, who’ll support you to learn and develop, as together you help to make our country a safer place.

Working within Capita EMS the Liaison Officer will be the interface between Electronic Monitoring Service (EMS) and the Criminal Justice Sector. The role will involve supporting Criminal Justice Agencies who us Electronic Monitoring (EM), helping to educate Stakeholders, raise awareness of the benefits, helping to resolve any concerns our Stakeholders may have with the use of EM. The role may include the provision of witness statements and attendance at trials to support enforcement proceedings.

We’re looking for the Liaison officer to be based in the Midlands. The role is Home based with travelling required to East and West Midlands. Therefore, a full UK Driving License is required. The Liaison Officer will have the option of a company car.

Interested? Then, please see below… What you’ll be doing:

  • Acting as the liaison between Stakeholders and the EMS Operational teams
  • Providing regular updates to operational colleagues on Stakeholders concerns and vice versa
  • Promoting integrated relationships and support mechanisms between EMS and Stakeholders
  • Attending Stakeholder meetings required by the role, such as MAPPA, SIG, HMCTS Liaison Meetings, and 121 / Team Management Meetings
  • Working with Stakeholders to overcome operational concerns and improve processes
  • Providing support with EM contested cases by preparing Section 9 (S9) witness statements and attending court to give evidence
  • Dealing with EARs and provide S9 witness statements to assist with criminal proceedings
  • Organising workshops and meetings with Stakeholders to raise EM awareness, monitoring equipment demonstrations and briefings
  • Working closely with CSC Operations to deal with challenges and resolve concerns
  • Sharing of Subject risk information between Stakeholders and EMS
  • Maintaining a CRM system that will provide accurate activity planning and records of meetings held and next steps to be taken.

    • What we’re looking for:

  • Experience of working within a Stakeholder environment and managing relationships
  • Self-motivated and able to work on own initiative
  • Excellent presentation skills
  • Good time management and organisational skills
  • Excellent interpersonal and communication skills
  • Able to work under pressure
  • Microsoft Office knowledge

    • Desirable

  • A degree or relevant professional experience in the criminal justice sector

    • About Capita Electronic Monitoring Service

    We’re helping to ensure public safety across the country and address the growing concerns about overcrowding in prisons. As part of the Criminal Justice System in England and Wales, we electronically monitor the location of individuals who may pose a risk to people or their property. Electronic Monitoring technology is used to deter individuals from breaking curfews and support them to successfully complete their sentences. We’re a diverse, supportive and friendly team who want to make a real contribution to society and help to make our communities safer.

    What’s in it for you

  • Salary £24,542
  • The role is homebased with travel to East and West Midlands
  • 23 days holiday (rising to 27) with the opportunity to buy extra leave
  • A company van (business and/or personal use)
  • Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay for 2 plenty more
  • Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health and wellbeing, travel, and technology
  • Access to Level, a financial health platform for Capita Colleagues, offering salary linked savings, open banking budgeting and early access to your wages
  • Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

    • You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 55,000 experienced, innovative, and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

    What we hope you’ll do next:

    Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. For further information please reach out to Fayyaz Riaz at

    Equal Opportunities

    We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email Iqbal at or call 07784 237318 and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.