Main duties of the job

The successful candidate will support the patient flow and with daily admin functions across the Minor Injuries Unit which will include arriving patients and directing them to different services. You must demonstrate a professional and sensitive manner, maintaining confidentiality at all times.

A good standard of education is required, previous experience of working in an administrative / customer service setting and have excellent communication skills. You will need to be able to work as part of a team and be efficient and organised with your own workload.

Welsh to be learned on appointment within 12 months.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and Proud to Lead competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the Disability Confident Employer scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac

Person specification

Qualifications

Essential criteria

  • Able to demonstrate GCSE English and Maths or equivalent experience.
  • IT qualification or equivalent level of experience using Microsoft packages
  • RSA/OCR Stage 1 Word processing
  • Desirable criteria

  • NVQ Level 2 in Administration or equivalent experience.
  • Knowledge

    Essential criteria

  • Working with the public or other agencies
  • Other Requirements

    Essential criteria

  • Excellent timekeeper
  • Work effectively under pressure in a clinical environment
  • Flexible approach to working
  • Team player
  • Welsh speaking
  • Skills

    Essential criteria

  • Able to use electronic information systems
  • Able to contribute constructively to a team working environment
  • Ability to use own initiative whilst understanding the need to seek advice from senior staff where necessary
  • Clear, legible handwriting
  • Able to record information accurately.
  • Able to communicate information clearly and sensitively in person and over the telephone
  • Desirable criteria

  • Basic word processing packages
  • Excel spreadsheets
  • WPAS
  • Experience & Knowledge

    Essential criteria

  • Previous clerical / receptionist experience
  • Desirable criteria

  • Previous NHS experience
  • To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa , unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK . If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.

    Employer certification / accreditation badges

    Applicant requirements

    The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

    Welsh language skills are desirable

    The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

    Welsh language skills are desirable