Job overview

This post will take particular responsibility in the provision of administrative support via established processes and systems for health services to contribute to the new Education, Health and Care Planning (EHCP) process.

The EHCP process describes and provides support to children and young people who require additional support in school, due to complex needs or disability. 

Main duties of the job

  • The post holder will work with the Designated Medical and / or Clinical Officer, to liaise with and develop good working relationships with professionals in health, education and care services as required.
  • The post holder will be the first point of contact for families, providing and seeking information, as well as managing inquiries and complaints in the first instance.
  • The post holder will be expected to develop good working relationships with the community paediatricians and a wide range of other health staff reporting for EHCP; in addition the post holder will work closely with SEND Education staff who coordinate and manage the EHCP process within the Hackney Learning Trust.
  • The post holder will manage a robust Excel system to track progress of requests and ensure deadlines are met and use the RiO database to search records and provide information.
  •  To manage and monitor tight time frames as part of the process, escalating any issues to line management and / or the Designated officers as appropriate; this will include management of information, records, calendars, databases, correspondence and reports.

    • Working for our organisation

    Homerton Healthcare NHS Foundation Trust is a high performing and flourishing organisation serving the population of Hackney, East London, The City and beyond.

    We are extremely proud of the fact that Homerton Hospital has recently attained the highest possible rating of “Outstanding” from the Care Quality Commission (CQC).

    Our integrated Trust provides comprehensive hospital and community health services for its local population and a range of specialist services for a wider group of patients. In addition, the Trust manages services out of St Leonard’s Hospital and the Mary Seacole Nursing Home.

    Homerton aims to ensure equality and value diversity, and we are committed to inclusion for all of our staff. This is reflected in our policies, procedures and People Plan. All of our staff are expected to embody our Trust values at all times.

    We are also committed, through our Fair Recruitment Standards, to ensuring all applicants are treated fairly.

    Homerton has a proud tradition of supporting and developing its staff, including its well regarded and valued nursing community, and all staff are able to take advantage of a great range of benefits.

    Homerton is proud to have been included on the HSJ & Nursing Times Best Places to Work list.

    Person specification

    Trust Values

    Essential criteria

  • Understanding and demonstration of the Trust Values

    • Education/ Qualification

    Essential criteria

  • 4 GSCE Level passes or equivalent including English & Maths.

    • Skills/ Abilities

    Essential criteria

  • Ability to use standard Windows packages e.g. MS Office 2000 upwards including Outlook, Word and Excel
  • Ability to priorities a heavy workload
  • xcellent organisational and administrative skills

    • Experience

    Essential criteria

  • Reasonable administrative experience in a pressurised office environment
  • Experience of successfully liaising with a range of services / organisations

    • Desirable criteria

  • Experience of work within the heath service or other public sector organisation

    • Knowledge

    Essential criteria

  • Knowledge/understanding of confidentiality issues
  • A good understanding of office procedures and systems

    • General Guidance for Applicants

    The Trust is committed to supporting flexible working wherever possible. The Trust also welcomes applications from candidates wishing to job share with or without job share partners.

    We are committed to equal opportunities, and have been approved as a Disability Confident Employer.

    The Trust offers a number of benefits, including a relocation loan for new starters moving to the area. More details on our range of benefits can be found on the Homerton website.

    Employer certification / accreditation badges