Main duties of the job

The ability to speak Welsh is essential for this post.

An exciting opportunity has arisen, for an enthusiastic and motivated individual to join the Sexual Heath team in the Royal Alexandra Hospital, as a Receptionist/ Clerical Officer

You will be the first point of contact for patients on our appointments line and in our clinics. Therefore we are looking for an individual with excellent communications skills and the ability to deal with highly confidential patient information.

Our Receptionist/ Clerical Officer will be required to provide an efficient administration service to the Sexual Health team using an advanced level of organisational skills.

The successful applicant will be able to communicate in Welsh and English and have experience of working in a customer service environment.

Working days for this post are as follows,

  • Tuesday 08.30am 5.00pm
  • Thursday 09.00am 4:30pm
  • Friday 08.30am 1.00pm

    • Working for our organisation

    If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and Proud to Lead competence framework.

    Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the Disability Confident Employer scheme.

    Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

    Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English. 

    Detailed job description and main responsibilities

    You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac

    Person specification

    Qualifications

    Essential criteria

  • Educated in English and maths to GCSE or equivalent standard

    • Desirable criteria

  • IT qualification

    • Experience and knowledge

    Essential criteria

  • Previous clerical / receptionist experience
  • Welsh Speaker

    • IT skills

    Essential criteria

  • Excellent communication skills with all stakeholders
  • Able to work in a busy office and deal with a number of different tasks
  • Ability to work to strict deadlines and prioritise tasks with minimal supervision

    • Desirable criteria

  • Previously used oracle system or similar

    • Communication

    Essential criteria

  • Excellent communication skills with all stakeholders
  • Able to work in a busy office and deal with a number of different tasks
  • Ability to prioritise

    • Desirable criteria

  • Knowledge of NHS structures and processes

    • Other

    Essential criteria

  • Discrete and sensitive to the needs of others
  • Flexible approach to working
  • Willing to learn new skills
  • Ability to travel between sites in a timely manner

    • To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa , unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK . If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.

    Employer certification / accreditation badges

    Applicant requirements

    Welsh language skills are essential

    Welsh language skills are essential